Information Technology Specialist

Los Angeles, CA, United States

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Information Technology Specialist

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locations

Los Angeles - Beverly Wilshire

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

REQ10313504

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep. Information Technology (IT) Specialist

Full Time

Beverly Wilshire, a Four Seasons Hotel

Beverly Wilshire a Four Seasons Hotel is seeking

an Information Technology (IT) Specialist

who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee and guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The

Information Technology Specialist reports directly to the Director of Information Technology.

Work authorization for the location is required.

Join Our Team

In captivating Beverly

Hills with Rodeo

Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality.

Offering tradition

and trend,

peaceful privacy and

lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

Assist with establishing and maintaining user procedures and hardware familiarization for all systems.

Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

Assist with ensuring effective support for other systems, including back office, sales and catering, people & culture, and Capgemini applications and any other at the property.

Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

Assist in the co-ordination of new acquisitions and major projects as required.

Participate in property-level, corporate-initiated technology implementations as required.

Good knowledge and support for Desktop OS and applications including patches.

Provide direct guest support and quality support to function rooms and conference services.

Assist with administration of Office365, AWS, connection to global VPN and other communication tools.

Assist in the process of systems backup and recovery procedures.

Assist in management of third-party vendors.

Assist with providing 24/7 support for mission critical systems.

Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.)

Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

Preferred Qualifications and Skills

Bachelor’s Degree in Internet Technology (added advantage to have previous experience in IT, Prior experience in Hotel / Resort IT).

Excellent reading, writing & oral proficiency in the English language

Technical background, MCSE or similar network qualifications desired but not essential.

Prior education and/or experience supporting complex networks desired but not essential.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potential

Have access to a robust benefit plan

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Hourly Rate: $36.57

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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