Case Assistant Navigator
San Antonio, TX, United States
Job Details
Job Location
San Antonio Food Bank - Main Building - San Antonio, TX
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$17.00 Hourly
Travel Percentage
Negligible
Job Shift
Day
Job Category
Nonprofit - Social Services
Description
Job Summary
The primary purpose of this position is to help promote, educate, bring awareness and provide application assistance to low-income seniors 50+ and 60+ to enroll in Senior SNAP or TSAP in support of the AARP Foundation. This position will outreach to seniors within our call center environment and for those walking in. This position will be certified as a Case Assistance Navigator through HHSC's Community Partner Program. Clients are handled efficiently with a high degree of profession and compassion. Effectively works within a team environment to ensure expeditious completion of client services.
Qualification Requirements
To perform this job successfully, an individual must be able to meet and perform essential functions of this job responsibility/duty consistently. Provide timely reports, feedback to appropriate personnel and represent a professional and helpful presence at all times and ability to adapt to programmatic changes to daily procedures. This position will require strong customer service and sales.
Objective
Employee must be able to perform each responsibility/duty consistently and within satisfactory program standards. This includes, but is not limited to, services to all incoming/outgoing calls, face to face client assistance relative to service delivery standards, and general inquiries related to the Client Services department. Must be able to travel within our coverage territory.
Essential Functions:
Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and diversity goals into each job responsibility.
Comply with all SAFB policies, procedures to meet HIPPA and HHSC contractual requirements.
Collect the necessary data to document compliance with HHSC policies and processes and fulfill contractual requirements and deliverables.
Attend distributions within SAFB service area after 5p.m. and weekends with limited notice.
Ensure interested clients are channeled to all applicable and available programming to ensure maximum client impact.
Provide valuable data and findings to report back to AARP foundation grant.
Ability to work in a call center environment and assist with incoming and outgoing calls.
Provide comprehensive, multi-lingual, client-centered application assistance to help eligible individuals enroll in SNAP and other HHSC benefits and SAFB programs.
Provide timely, accurate reports and feedback to appropriate personnel.
Communicate clearly and effectively with all pep's (potentially eligible participants), SAFB staff and volunteers.
Increase awareness and access to Federal benefits and SAFB programs in isolated and hard to reach areas.
Promote referral system with agencies, community social workers and caseworkers.
Perform other duties as assigned.
Qualifications
Qualifications: Bachelor's degree from an accredited college or university accredited is preferred. Relevant experience may be substituted for education.
Customer-service oriented with knowledge and exhibited compassion towards hunger and poverty issues.
Excellent written, oral and interpersonal communication skills.
Computer-literate with in-depth knowledge of relevant software such as MS Office Suite, Internet such as Google Chrome and internal client tracking software.
Ability to juggle and adapt to multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
Able to work independently with little or no supervision.
Excellent organizational, planning, and problem-solving skills.
Strong ethical character capable of exercising good judgment and discretion and handling confidential information.
Ability to be courteous, patient and display tact in public.
Ability to work cooperatively with other Food Bank staff, volunteers and the community.
Ability to pass a background check administered by HHSC.
Reliable transportation and a valid DL and insurance.
Bilingual (English/Spanish) preferred.
Physical Demands
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit, talk, hear, keyboard, and utilize fine manipulation and near visual acuity. The employee is occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop. The employee must occasionally lift, and/or move up to 25 pounds.
Work Environment
This job is performed in an indoor office environment and occasionally may require attendance at outdoor events. You may be required to drive to different locations with varying conditions. The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.