Customer Service Representative

San Diego, CA, United States

Job Description Job Description Job Description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

ON-SITE POSITION - Located in Rancho Bernardo - San Diego, CA 92128

Monday - Friday

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Collaborate with account management team to identify and grow opportunities within territory

Skills

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Proficient in Excel & Microsoft Word

High school degree

Job Type: Full-time

Pay: From $19.00 + per hour DOEE (Depending on education & experience)

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Required)

Microsoft Excel: 1 year (Required)

Microsoft Word: 1 year (Required)

Computer skills: 1 year (Required)

Work Location: One location

Company Description Phamatech Inc. is a sophisticated research, development, and manufacturing company that are dedicated to the discovery of advanced personal and clinical diagnostic testing devices. We have successfully developed and manufactured numerous rapid tests and one-step format tests for the detection of drug abuse, fertility-related conditions, and infectious disease. Our primary method of distributing products throughout the world is through OEM arrangements and sales of our own brand name products.

We are looking for friendly hard-working individuals who can multi-task and prioritize duties.

Serious applicants apply only.

Phamatech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. all employment is decided on the basis of qualifications, merit and business need.

Phamatech Inc. is in compliance with the CDC guideline. For the safety of our employees and customers/clients, we'd provide masks, gloves and hand sanitizer. Company Description Phamatech Inc. is a sophisticated research, development, and manufacturing company that are dedicated to the discovery of advanced personal and clinical diagnostic testing devices. We have successfully developed and manufactured numerous rapid tests and one-step format tests for the detection of drug abuse, fertility-related conditions, and infectious disease. Our primary method of distributing products throughout the world is through OEM arrangements and sales of our own brand name products.\r\rWe are looking for friendly hard-working individuals who can multi-task and prioritize duties. \rSerious applicants apply only. \r\rPhamatech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. all employment is decided on the basis of qualifications, merit and business need.\r\rPhamatech Inc. is in compliance with the CDC guideline. For the safety of our employees and customers/clients, we'd provide masks, gloves and hand sanitizer.

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