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TRACKONOMY SYSTEMS
San Jose, CA, United States
Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking
Job Source: TRACKONOMY SYSTEMSBitGo Inc.
Palo Alto, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGo Inc.Dexterity, Inc.
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: Dexterity, Inc.Hippocratic AI
Palo Alto, CA, United States
About Us: Hippocratic AI is harnessing generative AI to augment the workforce of healthcare professionals with an infinitely scalable set of generative AI nursing, care coordination, clinical administration, and customer service agents that unlock an unprecedented level of care and service at low cost without sacrificing quality or safety. Its init
Job Source: Hippocratic AITIBCO
Palo Alto, CA, United States
Platform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and respond to any technical requests or challenges (tickets, bugs, etc.) fro
Job Source: TIBCOConversica
Foster City, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: ConversicaObsidian Security Inc.
Palo Alto, CA, United States
About Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business’ most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization. Obsidian proudly offe
Job Source: Obsidian Security Inc.Bolster, Inc
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster, IncMountain View, CA, United States
Your Role:
Are you an expert Customer Success professional looking for collaborative and exciting new opportunity? Treasure Data just might be the right place for you!
Our Customer Success team partners with existing customers in a steadfast pursuit to grow the value CDP brings their organization. As a Customer Success Manager you will lead the day to day relationship directly with your customers. You will be accountable for driving their strategic success through goal setting and action planning with use case workshops, maturity assessments and other tools our team has access to.
Customer Success Managers also serve as the voice of the customer within Treasure Data. We have the privilege of working with all teams - including: Product Management, Engineering, Marketing, Industry Principals, Professional Services - to ensure our customers are successful. You will also represent Treasure Data to our customers sharing roadmap updates and facilitating conversations between the customer and our Product teams. Our work is critical to the success of the company, and we have an exciting opportunity to propel the company to the next stage in our evolution!
Responsibilities & Duties:
Build and maintain success plans with customer leadership centered around growing the value generated by Treasure Data.
Encourage and enable adoption of our entire product and find opportunities for expansion across the enterprise.
Work with internal teams and external partners to ensure smooth implementations and ongoing strategic support is delivered in a timely and relevant manner.
Strategically use our success tools, including: slack, Gainsight, QBRs, customer on-sites, our incredible Support team, brilliant Industry Principals, Professional Services team, and hardworking Executive Sponsors.
Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
Required Qualifications:
5+ years of Customer Success or related experience.
Proven track record of communicating across business and technical concepts (ie. ROAS, critical metrics, Big Data and Analytics, Data Warehousing, API and software integrations, and SQL).
Background in one or more of the following areas is ideal: Marketing, SaaS/Martech/Adtech, Analytics/Business Intelligence.
Proficiency in Google Suite (particularly Docs, Sheets, Slides).
Independent drive for continuous improvement.
Physical Requirements:
Working out of Mountain View, California or New York, NY office according to our “Global Hybrid Working Policy.”
Travel Requirements:
25% travel average with the opportunity to travel more if desired.
Commission is not included in the advertised compensation range
Compensation Range
$100,900—$122,100 USD
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Customer Success Manager jobs in Mountain View, CA, United States
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