Director of Information Technology, Business Applications

Irving, TX, United States

Compensation Type Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. www.highgate.com.

Location

Highgate Corporate Offices Irving, TX

Overview

The IT Director, Business Applications is an integral member of our business technology team responsible for leading, mentoring, and guiding applications team focused on maintaining critical business systems, and support. This includes monitoring, maintaining business technology services across the portfolio while liaising with business stakeholders from Finance, Technology and Operations teams. The director is also responsible for managing roadmap of projects and enhancements across the portfolio including customizations, automations, integrations, workflows, schedules, etc. while overseeing support team and communicate effectively with stakeholders.

Responsibilities

Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates.

Serves as liaison between departments and technical aspects of projects.

The role is collaborative in nature and a critical integrator of plans bringing together business and technical requirements.

Lead and maintain configurations and process improvements in systems to meet business needs.

Work with 3rd party vendors and partners to recommend, design and configuration to meet business needs.

Collaborate between business units to combine / consolidate their tech stack to align to an Enterprise strategy.

Work closely with other departments to ensure that technology solutions are aligned with business needs.

Ensure that all business technology systems are efficient, effective, and secure.

Manages the release process for applications and application updates which includes effective department wide and end user communication.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Develops relevant metrics, measures, and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups.

Lead the strategy and generation of Business Requirement Documents (BRD’s) and Solution Design Documents (SDD’s).

Works closely with all other IT personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies.

Sets and measures performance objectives and provides regular one-on-one feedback to all members of the IT Application team.

Develop talent within the department and create ways to better service employees and teams to improve productivity.

Functional areas of support include production planning, execution, & control.

Monitors application operations and performance and act on items necessary to maintain uptime.

Participate in Application enhancement and roadmap sessions. Ensure appropriate departments and managers are aware of new and upcoming functionality.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.

Minimum of 7 years in technology industry with 5+ years of directly relevant applications experience.

ORACLE CLOUD ERP experience REQUIRED. Knowledge of OIC (or experience with other integration tools), EPM, Blackline, Profitsword, Egencia, ADP GL, Dayforce preferred.

Administration, build and usage of APEX, SharePoint, JIRA, Lucidchart, Alteryx or other ETL tools etc. preferred.

Strong desire and passion to establish and maintain relationships with other departments across the organization as well as with external vendors and partners.

Business Professionalism - Exhibits a high degree of accountability, clear and concise communication, manages tasks and follows up continuously; demonstrates integrity.

Experience in driving digital transformation initiatives and leveraging emerging technologies for process optimization.

Knowledge of RPA, application of AI in business applications is highly desired.

Proven track record of delivering high-quality support and maintenance services.

Understanding of data governance principles and best practices.

Strong analytical and problem-solving skills.

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