ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Rhombus Systems Inc
Sacramento, CA, United States
**Customer Support Engineer** Sacramento, California / Engineering / Full-Time Located in vibrant Midtown Sacramento and rated as one of Sacramentos Best Places to Work, Rhombus Systems is looking for a Customer Support Engineer to play a key role in developing solutions to customer specifications and for customer support. Rhombus Systems is
Job Source: Rhombus Systems IncTrimark Associates, Inc.
Folsom, CA, United States
The Opportunity Join our technology team as a Customer Support Engineer where you will ensure seamless operation of our renewable technology solutions, providing critical technical support to customers and internal teams. You will deploy a deep understanding of our systems, excellent problem-solving skills, and a passion for exceptional custome
Job Source: Trimark Associates, Inc.Trimark Associates Inc
Folsom, CA, United States
The Opportunity Join our technology team as a Customer Support Engineer where you will ensure seamless operation of our renewable technology solutions, providing critical technical support to customers and internal teams. You will deploy a deep understanding of our systems, excellent problem-solving skills, and a passion for exceptional customer s
Job Source: Trimark Associates Incesmo AG
Roseville, CA, United States
Semicon Field Service Customer Support Engineer To support our growth, esmo USA is seeking an outstanding individual for a Field Service Engineer role based out of our Roseville, California facility. Purpose: Perform onsite/offsite support activities in North America. Position requires on-site product installation, customer training, integration
Job Source: esmo AGWilson Language Training
Sacramento, CA, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingMIKULA IT CONSULTING
Sacramento, CA, United States
Company Overview: MITC is not just a Managed Services Provider – we're a small team of passionate tech enthusiasts who believe in creating a work environment that's both professional and relaxed. We have a strong focus on client satisfaction via standard processes and procedures approach and our clients have been with us for many years. With a div
Job Source: MIKULA IT CONSULTINGHattori Hanzo Shears
El Dorado Hills
Job Description Job Description Company Description Hattori Hanzo Shears, Inc., aka Hanzo, is one of the world's leading manufacturers of Japanese-style cosmetology and barbering scissors. Used by many of the nation's top hair stylists and barbers, Hanzos are considered to be some of the highest quality tools in the industry. Hanzo is also one
Job Source: Hattori Hanzo ShearsSolstice Marketing, inc
Sacramento, CA, United States
Solstice Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs. We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and pro
Job Source: Solstice Marketing, incRoseville, CA, United States
PURPOSE: The Application/Customer Support Engineer is responsible for technical product inquires and application, installation and specific customer support. This position partners with the Sales Manager and/or works directly with the customer to help identify
(Handler/Docking/Manipulator) test solutions that meet customers requirements by providing direct technical support in all aspects of pre and post product, installation and training, timely resolution of installed product base issues and assist company product design and manufacturing teams with detailed technical reports. This person will need to travel extensively to various locations, effectively communicate and collaborate with customers, sales and internal teams for the design and development of our products and services.DUTIES AND SCOPE:
Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management
Coordinating with the sales and product teams, in designing products with ease of use and service, and formulating the product specification as per the customer's needs.
Lead installation and training visits for new product installations at customer sites
Troubleshooting and resolving issues regarding product installed base, and conducting regular follow up on customer's activities and manage field escalation to provide quick solutions and through execution of DOEs and/or leading engineering work and driving effective, timely communication with customers.
Manage field escalation to provide quick solutions and timely communication internally and with customers.
Preparing products prior to installation
Coordinate installation and service-related travel arrangements
Provide pre-installation assistance to customers for test lab/floor setup and utilities
Maintenance of technical manuals and other documentation
Evaluating the customer's requirements regarding systems application and administering the technical, technological, and functional aspects of customer driven proposals, pull thru into sales
Assist the product and SW teams in performing the desired product field tests and product installation and debug procedures
Preparing technical elements of product and service proposals, formulating the intricacies involved in defining their technical solution guideline.
Direct interface with customers and company sales personal on training and technical issues with company products and services
Excellent interpersonal and technical communication skills
Ability to seamlessly interface with all product design team engineering disciplines, including but not limited to software, mechanical, electronics, packaging, etc.Note to candidates :Your job is to assist the sales team on different technical projects and help figure out what equipment is needed/what Esmo can provide and then help equipment installation at the Fab sites
Since you will be onsite, you will be traveling to different customer sites 1-3 weeks/monthMajority of the sites are in the Bay Area, Texas, Phoenix, Socal
There will be training in Germany which is why you will need a valid passport, this training might be optional but that is not 100% confirmed, but training typically happens once or twice a yearMinimum 2 year technical college degree (pref. mechanical/electrical degree OR experience in semiconductor test floor/lab in a service roleExperience working with ATE tester equipment (testers, handlers, probers) and wafer test applications equipmentProficient with hand tools and knowledgeable about electronicsAbility to provide detailed service reports and conduct equipment training demosFamiliar with SolidWorks and CAD programsValid DL and passport and carMust be able to travel domestically and internationally up to 70% of time with short notice - mainly will be domestically
#J-18808-Ljbffr
Customer Support Engineer jobs in Roseville, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.