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Zoox
Tulsa, OK, United States
As a Client Services Engineer, you will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication skills. In this role, you will Prov
Job Source: ZooxSolenis
Tulsa, OK, United States
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, pro
Job Source: SolenisWalkMe
Tulsa, OK, United States
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. As a Technical Support Engineer, you wi
Job Source: WalkMeCanonical - Jobs
Tulsa, OK, United States
Job Description Job Description This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy work
Job Source: Canonical - JobsMoonbug Entertainment
Tulsa, OK, United States
Thank you for considering the Senior IT Support Engineer role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access
Job Source: Moonbug EntertainmentFMS
Tulsa, OK, United States
**THIS POSITION REQUIRES DAILY ON-SITE ATTENDANCE (THIS IS NOT A REMOTE POSITION)** JOB SUMMARY: The Client Services Representative will utilize general office equipment to communicate with other departments, clients and debtors, build reports, and analyze accounts for proper handling within federal, state and client collection guidelines and law
Job Source: FMSEDB
Tulsa, OK, United States
Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud
Job Source: EDBKoch Industries
Tulsa, OK, United States
Your Job John Zink, a Koch Engineering Solutions company, is looking to add a Combustion Product Support Engineer to our Process and Technology team. This role is based in Tulsa, OK. Relocation assistance will be provided. The individual is expected to work closely with the commercial and project execution teams to ensure equipment performance r
Job Source: Koch IndustriesTulsa, OK, United States
Please Note
:-
Candidates proficient in French, Spanish, or Portuguese have an added advantage
.
Responsibilities:-
Manage and ownership of Customer Support cases.
Participate in the 24/7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
Support customers with remote online sessions when needed.
Reproduce issues on service lab equipment.
Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical skills.
Maintain, configure, and schedule the use of lab systems for all the larger re-mote Customer Success teams.
Maintain, configure, schedule, and deliver demo equipment and solutions for customers and tradeshows, while managing inventory and availability.
Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required.
Ensure all pre and post commissioning documentation is complete for proper handover to the Support teams.
Ensure services quoted and ordered are appropriate and expenses are tracked.
Advise Management on project status, risks and mitigation, and scope.
Track and resolve any project-related issues.
Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
Act as market and industry aware collaborator providing information on competition and market trends.
Requirements
Professional Record/Expertise:-
Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.
4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast/entertainment market.
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
Knowledge of IP technologies and standards (Virtual machines, TCP, UDP, IGMP, VLAN, PTP, multicast media traffic. Cisco/Arista certification preferred)
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google, etc a plus
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
Knowledge of fibre optic systems and RF systems a plus
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
Passion about communication to customers and troubleshooting of systems.
Team player that fits the personality and basic setting of an international, medium-sized company
Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
Self-organised and capable to self-educate on new technologies.
Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams
Attention to detail and a strong work ethic.
Ability to work independently, while contributing to a team environment collaborating across departments
Ability to travel frequently domestically & internationally.
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Service and Support Engineer jobs in Tulsa, OK, United States
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