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Concept Air Conditioning & Refriger
New York, NY, United States
Job DescriptionJob Description We are looking for am experienced HVAC dispatcher. Technician Management, tracking and scheduling. Excellent client service skills, computer skills a must. Ability to multitask. We emphasize teamwork and customer satisfaction. A must is experience in the HVAC Industry. Company DescriptionHVAC Company in business for
Job Source: Concept Air Conditioning & RefrigerJobot
Brooklyn, NY, United States
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Job Source: JobotMurphy Company
united states
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New York, NY, United States
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Job Source: Noble Hearts Hr ConsultingSMS Delivery LLC
Hackensack
Job Description Job Description Job description Dispatcher Amazon SMS DELIVERY LLC Teterboro, N.J. $22.50 an hour Qualifications State Driver License Amazon Dispatching: 1 year (Preferred) HIRING IMMEDIATELY: DISPATCHERS We are an Amazon Delivery Service Partner looking for smart, motivated, and hardworking dispatchers in T
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Moonachie
Job Description Job Description Job description Dispatcher Amazon SMS DELIVERY LLC Teterboro, N.J. $22.50 an hour Qualifications State Driver License Amazon Dispatching: 1 year (Preferred) HIRING IMMEDIATELY: DISPATCHERS We are an Amazon Delivery Service Partner looking for smart, motivated, and hardworking dispatchers in T
Job Source: SMS Delivery LLCSMS Delivery LLC
New York
Job Description Job Description Job description Dispatcher Amazon SMS DELIVERY LLC Maspeth, NY $20.50 to $21.00 an hour Qualifications State Driver License Amazon Dispatching: 1 year (Preferred) HIRING IMMEDIATELY: DISPATCHERS We are an Amazon Delivery Service Partner looking for smart, motivated, and hardworking dispatchers in Maspeth, NY!
Job Source: SMS Delivery LLCCollege Point
Job Description Job Description Salary:
Title: HVAC Service Dispatcher
Job Summary
Infinity Contracting Services, Corp. is actively seeking a highly motivated HVAC Service Dispatcher to join our team in College Point, NY.
The HVAC Service Dispatcher must maintain the Service Technicians’ daily and on-call schedules, dispatch technicians as service calls are completed, schedule return trips with customers when required parts are received, and maintain a customer database with current information. Clear and concise communication with department managers, employees, and customers, including keeping customers apprised as to the company schedule and requested lead-times, is imperative.
Responsibilities and Duties
Take incoming customer calls.
Schedule and coordinate all service calls as they are received.
Create a dispatch ticket for all service calls.
Dispatch Service Technicians, one call at a time.
Dispatch Service Technicians from home to first call.
Debrief Service Technicians after completion of each call.
Respond to all messages/emails left overnight.
Maintain the dispatch board/schedule.
Forecast workload for 2 – 3 days out
Contact customers with a “Parts Pending” status as parts are received for scheduling.
Follow up on all pending and recommended work with customers utilizing the pending work log.
Maintain the maintenance agreements, including scheduling, staging materials, database information, customer hard files, and renewals.
Help Service Manager with marketing issues as directed.
Order parts for special orders.
Forward list of parts used by technicians to the warehouse for truck restock.
Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)
Type service contract proposals for new customers
Maintain an on-call schedule, to include 1st on-call and standby technician
Maintain customer history files in a database
File service orders
Prepare paperwork for all manufacture warranty parts
Facilitate the return of warranty parts
Update service database from the service ticket
Maintain service invoice log
Compare service timecards and work orders to the service schedule.
Compare time cards to GPS Report
Check service time cards for accuracy
Pull checks and charge slips and compare to invoices.
Happy calls/customer surveys.
Calculate reporting information and enter it into a database.
Other duties as assigned
Qualifications and Skills
Advanced customer service skills.
Ability to multi-task
Organized
Geographical knowledge of service area or map reading skills
Knowledge of the HVAC industry is required
Computer skills
High school diploma or general education degree (GED)
Two years of HVAC related experience and/or training or equivalent combination of education and experience in customer service, dispatching, or project management
HVAC Service Dispatcher jobs in College Point
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