Information Technology Operations Engineer
Phoenix, AZ, United States
Network and Infrastructure Management:
Manage the systems and infrastructure of the datacenter network, including server upkeep and updatesSet up, monitor, and resolve issues with network devices, such as switches, routers, and firewallsWork with other teams to plan and execute network enhancements and extensions
Network Security:
Develop and apply security policies and procedures for the datacenter and OT networksWatch for any suspicious network activity and take appropriate security actionsKeep up to date with industry standards and new security challenges
Performance Optimization:
Continuously track and assess network performance to detect and resolve any problemsWork with other IT experts to improve the datacenter network for optimal performance
Incident Response:
Address IT/network-related incidents and outages quickly, finding and fixing the causes as soon as possibleApply proactive steps to reduce the likelihood of future incidents
Documentation:
Maintain accurate and up-to-date documentation of the datacenter network configuration, protocols, and proceduresCreate and update network diagrams and technical documentationDocument all requests/incidents in corporate ticketing system
Local IT contact
Help end-users and other IT teams, such as network and security engineers, with technical problemsCommunicate with IT upper management about local IT issuesTake turns being the on-call contact for urgent events
Requirements
Bachelor's degree in computer science, Information Technology, or a related field preferredProven experience in datacenter operations, with a string understanding of server hardware, networking, and storage technologiesProficiency in datacenter management tools and monitoring solutionsStrong troubleshooting skills and the ability to analyze and resolve complex technical issuesKnowledge of security best practices and experience implementing security measures in a datacenter environmentNetwork administration and Infrastructure management experience for 5 years, focusing on datacenter environmentsSkilled in setting up and managing network devices, such as Cisco switches and routersSkilled in setting up and managing VMware with VSANSkilled in setting up and managing Network Environments including Cisco/Meraki switches and Palo Alto and Fortinet firewallsFamiliar with network monitoring tools and incident response methodsRelevant certifications like Cisco CCNA or CCNP are an advantage
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