Service Advisor
Washington, DC, United States
Job Type:
Full-time
Description:
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you.
How You Will Make an Impact:
Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers.
Greet customers promptly.
Meet with customers and review services owed from point of purchase of their vehicle.
Increase customer satisfaction by building relationships.
Skills Needed to Win:
Ability to effectively manage time to meet and exceed targets.
A strong desire to succeed.
A team player who is focused on providing exemplary customer service.
Ability to work in a fast-paced work environment.
Strong organizational skills and detail-oriented.
About Us:
We were founded in 2014 by Jeff Swickard in Wilsonville, OR. Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others. We have over 2,000 employees at 28 dealerships in 5 statesand we are still growing. We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News. We are a team. Everyone plays a role in our success. We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
Ongoing training and support.
Opportunities for continued personal and professional growth.
We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Related Fields:
Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail, service.
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description: $50,000 to $135,000 a Year
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