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MillenniumSoft Inc
San Diego, CA, United States
Position : Complaint Management Specialist Location : San Diego, CA Duration : 12 Months Total Hours/week : 40.00 1 st Shift Client: Medical Device Company Job Category: Healthcare Level of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Job Description: The Specialist, Clinical Customer Advoca
Job Source: MillenniumSoft IncBooz Allen Hamilton
San Diego, CA, United States
Job Number: R0190493 Program Management Specialist The Opportunity: Are you searching for a position where you can use your project management and analysis skills to develop a project from concept to completion? A program requires a significant investment of limited resources. With that level of complexity, you need to keep the project on a produ
Job Source: Booz Allen HamiltonTactical Engineering Analysis
San Diego, CA, United States
Overview: We are currently seeking a Configuration Management Specialist to support the Naval Information Warfare Center Pacific (NIWC-PAC) Joint Test and Evaluation (JT&E) Programs. Responsibilities: Essential Functions/Job Duties: Manage and maintain configuration management of laboratory products and services to include hardware and software co
Job Source: Tactical Engineering AnalysisGeneral Dynamics Information Technology
San Diego, CA, United States
Logistics Management Specialist page is loaded Logistics Management Specialist Apply locations USA CA San Diego time type Full time posted on Posted Yesterday job requisition id RQ167592 Type of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain
Job Source: General Dynamics Information TechnologyBuildSubmarines.com
San Diego
Overview VTG is currently seeking an Logistics Management Specialist to join our team in San Diego, CA at NAS North Island will monitor maintenance systems for various Aerospace Manufacturing and Maintenance. What will you do? The LMS will have experience with aircraft support equipment maintenance systems, hardware and software, configuration c
Job Source: BuildSubmarines.comODME Solutions LLC
Del Mar, CA, United States
Job Title: Configuration Management Specialist Work Status: Full-Time Location: San Diego Security Clearance: Secret Requisition Number: CMS-003 Job Summary: The Configuration Management Specialist (CM) will handle a variety of configuration management (change management) tasks. These tasks include but are not limited to checking in media delivere
Job Source: ODME Solutions LLCCARERRA AGENCY
San Diego, CA, United States
Reference # Job-11512 Job Description Seeking a IT Asset Management Specialist for a contract opportunity with our award-winning biotechnology client headquartered in San Diego. ** Start date: Immediate ** Duration: 12+month W2 contract, (Opportunity of extension) ** Location: ONSITE in San Diego, CA ** Compensation: The expected compensation is $
Job Source: CARERRA AGENCYOtay Water District
San Diego, CA, United States
Ideal Candidate Are you a skilled asset management professional with a demonstrated ability to oversee critical infrastructure assets effectively? Can you navigate complex asset management responsibilities autonomously while meeting tight deadlines? If you thrive in analytical thinking and possess exceptional problem-solving skills, we're eager to
Job Source: Otay Water DistrictSan Diego, CA, United States
Cetera Financial Group, a prominent provider of industry-leading investment products and services to financial professionals nationwide. We are currently seeking a dedicated Workforce Management Specialist within our Service Organization to join our team and contribute to our commitment to delivering high-quality services. This multifaceted role contributes to enhancing overall service quality and customer satisfaction within our organization.
This is a unique opportunity to optimize productivity of the service center by assessing, analyzing, and reporting employee productivity at the individual, departmental and company level.
What you will do:
Determine the best way to utilize employees’ productivity skills using techniques and theories of workforce management.
Provide the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the team members and the business.
Compile, summarize and disseminate various reports including, but not limited to, volume, efficiency, production hours, and daily performance summaries.
Ensure performance is within pre-set parameters and work with supervisors to resolve schedule adherence issues.
Coordinate with various stakeholders daily and monthly forecasts on staffing levels and production efficiency maximization issues affecting production.
Perform real time monitoring of call center activities and offer recommendations to rebalance workforce allocation to Leadership as necessary to ensure adherence to service level expectations.
What you need to have:
Bachelor’s degree in business management or equivalent experience
3 years of experience with workforce management applications and methodologies
Strong presentation skills and communication skills
The ability to work cross-functionally around the organization and company to continue improving the way Cetera serves customers.
Familiarity with forecast and scheduling concepts required.
Experience establishing rapport and effective relationships.
The salary range for this role is $60,000 - $80,000, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
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Workforce Management Specialist jobs in San Diego, CA, United States
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