IT Support Technician
Whitestown, IN, United States
Job Details
Job Location
Central Services - Whitestown, IN
Position Type
Full Time
Job Shift
Sunday thru Thursday
Description
CULTURE & SPIRITUAL LEADERSHIP
Traders Point Christian Church defines our culture by these three gospel-centered values: humble, hungry, and healthy. We expect and hold staff accountable to live out these values through their behaviors daily. We expect staff to humble themselves before God and others, work hard and unto God to advance His mission. We expect staff to maintain focus on their health: relationally, physically, mentally, and spiritually. We expect staff to be active members of the church who contribute to the church's mission and vision. We expect staff to serve as spiritual leaders to our church body by being part of a group, serving, attending service and tithing.
JOB SUMMARY
The IT Support Technician provides a resource for end users to receive support and maintenance. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software to enable ministries with technology.
SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities.
DUTIES/PRIMARY JOB PRODUCTS Timely and appropriate resolutions of helpdesk requests
Timely and efficient deployment of new hardware workstations, notebooks, check-in systems, mobile devices, and other accessories
Performance of regular computer maintenance, program updates, repairs and troubleshooting as needed.
Perform other duties as required.
Job description is subject to change based on the organization/department's needs.
INTERNAL AND EXTERNAL RELATIONSHIPS This position reports directly to: IT Systems Manager
Serve under the general oversight of the IT Director (CIO) and report to the IT Systems Manager
Participate as member of the IT staff and attend applicable meetings and required special events.
Will be fully engaged in the ministry of TPCC.
Collaborate with the IT Team as needed.
Collaborate with all TPCC Teams, including volunteers as needed.
Provide IT support as needed to all TPCC ministries and guests, escalating as appropriate through the proper channels.
REQUIRED SKILLS/ABILITIES Up-to-date knowledge of current technologies and trends relevant to TPCC needs and proficient hardware upkeep, software usage, and systems maintenance, including: PC Hardware
Apple Hardware
Windows Operating Systems
Apple Operating Systems
Microsoft products (including Office 365)
Mobile products
Analytical and problem-solving skills
Effective verbal and written communication skills
Working in a team environment
PREFERRED SKILLS/ABILITIES Writing and producing training materials and guides
Technical experience beyond Tier 1 support, including network administration skills
Troubleshooting and management of the following systems: Rock RMS
Physical Networking
Desk equipment (docks, phones, monitors)
Inventory management
Time management skills
EDUCATION & EXPERIENCE High school Diploma or equivalent
At least 1 year of documented experience or education in IT systems/troubleshooting
PHYSICAL DEMANDS/WORK ENVIRONMENTS Lifting up to 50lbs
Significant time viewing screens
Manipulating materials in tight places
Occasional extended periods standing
Use of ladders and lifts
CLASSIFICATION
Exempt/Non-Exempt: Non-Exempt
Full or Part-Time: Full Time
Work Schedule: Position includes regular weekend rotation and occasions when it will be necessary to work evenings. In these cases, every effort will be made to adjust hours during the week to assure that the total hours worked are no more than 40 hours per week.