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Goodshuffle Pro
Washington, DC, United States
About the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places
Job Source: Goodshuffle ProCollage Group
Bethesda, MD, United States
Job Description Job Description Customer Success Manager Location: Hybrid, 2 days/week in Bethesda, MD office Overview: Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping orga
Job Source: Collage GroupHP
Washington, DC, United States
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resou
Job Source: HPLilt
Washington
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltMeltwater
Washington, DC, United States
Description As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation strategies, and conducting user trainings. Your proactive outre
Job Source: Meltwaterpalo_alto_networks
Reston, VA, United States
Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and h
Job Source: palo_alto_networksLevel Access
Arlington, VA, United States
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's softw
Job Source: Level AccessPalo Alto Networks
Reston, VA, United States
Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated an
Job Source: Palo Alto NetworksWashington, DC, United States
Sev1Tech is looking for a Customer Success Manager that leads the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS platform.
The Customer Success Team Has Two Primary Functions
Maintains active relationships with customers to ensure that project teams are meeting their needs and that their requests for new capabilities are understood and considered; and
Works across groups to help resolve conflicting requirements and priorities.
Responsibilities Include But Are Not Limited To
Facilitates evaluation of ECIS technical requirements (including Directorate-specific one), determines resources needed to meet those requirements, and assigns Technical Delivery Managers (TDMs) to manage projects
Provides customer requirements to the Architecture, Engineering, and Integration Manager
Ensures that all TDMs pro-actively inform customers of new and improved service offerings
Reviews delivery progress across multiple projects
Develops success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements
Reports to the BPA Task Order PM
Minimum Qualifications
At least ten (10) years of professional experience in as a customer-facing consultant
Familiarity with Federal Government contracting, and demonstrable experience leading a customer facing federal contract team
Eight (8 plus) years of experience overseeing the delivery of infrastructure and or app projects and services
Extensive experience interacting with senior customers whose organizations consume IT services
Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities
Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members
Proven ability to manage multiple demands simultaneously
Demonstrated record of success motivating teams to deliver consistently high-quality customer service
Ability to obtain a Public Trust
PMP certification
Desired Qualifications
Agile certification
Cloud certification
DHS CBP clearance
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: [email protected]
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Customer Success Manager jobs in Washington, DC, United States
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