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Beacon Hill
Skokie, IL, United States
To Apply for this Job Click Here Our client, a Non-Profit organization located in the northern suburbs of Chicago, is looking for a permanent Service Coordinator. The Service Coordinator acts as an advocate for clients and helps them access community services. There is a heavy customer service basis, as the Service Coordinator is often the only no
Job Source: Beacon HillYouth Outreach Service
Chicago, IL, United States
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Job Source: Youth Outreach ServiceThresholds
Chicago, IL, United States
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Job Source: ThresholdsMiddleground It
Chicago, IL, United States
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Job Source: Trinity HealthYouth Outreach Service
Chicago, IL, United States
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Job Source: Youth Outreach ServiceRiverside Community Care
Lombard, IL, United States
We make a difference- in your community and in your career! Are you looking to work extra hours? Come work for our Developmental and Cognitive Services Division at Riverside Community Care! **We are looking for upbeat, conscientious and hardworking residential counselors for our site in Andover! ** Great relief (per diem) opportunity to obtain
Job Source: Riverside Community CareThresholds
Chicago, IL, United States
Do you want to apply your clinical skills to make an immediate impact in someone’s mental health recovery? Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own. You will coordinate mental health services at Thresholds
Job Source: ThresholdsChicago, IL, United States
Service Coordinator
Position: Service Coordinator
Type: Permanent Full-time
Salary/Pay: Commensurate with experience
GENERAL SUMMARY:
We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are always looking for eager, hungry, and motivated individuals for full time salaried employment who are willing to work hard and be a team player.
We differ from the other IT companies in Chicago because we deal with both the private and public sector, so your advancement opportunities with our company are greater and broader. We deal with agencies and technologies that you may not see at other Managed IT companies due to our relationship with the Federal Government.
The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Essential Duties and Responsibilities:
The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper follow thru proper triaging and managing of service requests and helping in managing client expectations.
Act as the single point of contact to the customer for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources
Pre-process service requests as they arrive through email, manual entry, or direct customer input
Schedule internal and field technical resources
Monitor resource schedules to ensure prompt time entry on service requests
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic computer and operating system knowledge
Ability to work on multiple priorities and/or projects simultaneously.
Excellent listening and communications skills, both verbal and written.
Strong customer relationship skills.
Organized, detail oriented and self-motivated.
Strong computer skills and ability to effectively communicate through e-mail.
Ability to remain in contact with the client thru the completion of the incident.
Basic problem-solving abilities and ability to meet reasonable deadlines.
Ability to build positive and collaborative relationships.
Willingness to develop professionally.
Ability to work with little supervision and manage a team.
Expected Outcomes: Improve customer service, perception, and satisfaction
Quickly respond to customer requests
Ability to work in a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager
Responsible for entering time and expenses as it occurs
Ensure detailed service tickets are maintained for each service request
Success in the Service Coordinator position will be based on your ability to meet or exceed our client's expectations in ensuring their incidents are completed to their satisfaction
This position will be graded on the thoroughness of the information they obtain from the client, feedback from the technical support team and the satisfaction of our clients
Educational/Vocational/Previous Experience Recommendations: Ability to type 30+ WPM (words per minute)
1+ years' experience in Customer Services is required.
Working Conditions: Normal professional, office environment.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Job Type: Full-time
Required experience: Customer Service: 1 year
Service Coordinator jobs in Chicago, IL, United States
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