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Knewin
Crofton, MD, United States
Matrix has been named a Zweig Group 2023 Best Firm to Work For and a 2023 Hot Firm! About Matrix: Matrix Design Group, Inc., an employee-owned planning, engineering and environmental consulting firm is actively seeking an experienced Management Analyst in our Phoenix, Washington D.C., or Guam office. As an employee-owned company we are committ
Job Source: KnewinKnewin
Washington, DC, United States
MELE Associates, Inc. is seeking to add an experienced Management Analyst to our National Security and Intelligence team, supporting a key customer within the Department of Energy (DOE) / National Nuclear Security Administration (NNSA). The Management Analyst will provide high-level administrative and managerial support to upper management througho
Job Source: KnewinNa Ali'i Consulting & Sales, LLC.
Washington, DC, United States
Overview: Nakupuna Consulting is looking to hire a Management Analyst t o join our team of talented consultants providing professional and strategic communications support services to the Department of Defense, Office of the Secretary of Defense. Responsibilities: The following reflects managements definition of essential functions for this j
Job Source: Na Ali'i Consulting & Sales, LLC.Food and Drug Administration
Silver Spring, MD, United States
Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Food and Drug Administration Management Analyst in Silver Spring , Maryland Summary This position is located within the Food and Drug Ad
Job Source: Food and Drug AdministrationBCS, LLC
Washington, DC, United States
Share this job as a link in your status update to LinkedIn. Working Title Management Analyst Location Washington, DC 20004 US (Primary) Category Program Management Support Job Type Full-time Education Bachelor's Degree Travel Up to 25% Security Clearance Required Secret Job Description BCS has an immediate opening for a mid-level Management Analy
Job Source: BCS, LLCAxle Informatics LLC
Rockville, MD, United States
(ID: 2024-5020) Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on dev
Job Source: Axle Informatics LLCGAP Solutions, Inc.
Chevy Chase, MD, United States
Job Description Position Objective: Provide services as a Management Analyst in support of the overall functions of the National Institute of Neurological Disorders and Stroke (NINDS) within the National Institutes of Health (NIH). The purpose of this position is to provide services to satisfy the overall operational objectives of the Division of
Job Source: GAP Solutions, Inc.Analytic Services Inc.
Washington, DC, United States
ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose o
Job Source: Analytic Services Inc.Washington, DC, United States
Job Description
POSITION SUMMARY
This position serves by providing a wide variety of research and strategic planning duties for the Office of Customer Engagement. The incumbent monitors and evaluates the department’s systems and programs, as well as designs, develops, and implements new or modified programs, systems, tools, protocols, procedures, and procedural manuals. All activities must support the District of Columbia Housing Authority’s (DCHA) strategic goals and objectives and produce the results that accomplish the goals of the Office of Property Management Operations.
ESSENTIAL & RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Monitors and evaluates administrative operations, workflow, and special activities for efficiency, effectiveness and compliance with policies and procedures;
Conducts quantitative and qualitative research, such as surveys, focus group and in-depth interviews to assess the agency’s operations and processes. This includes facilitator’s guide and questionnaire development, serving as the interview facilitator, interview transcription and survey results analysis, and preparation of the reports summarizing the results, findings, conclusions, and recommendations;
Identifies, gathers, and analyzes data generated and collected by various departments across the agency as well as customer data and historical records relevant to communications and customer service;
Analyzes and evaluates the effectiveness and efficiency of the agency’s programs, systems, processes, and protocols in the area of communications and customer service;
Researches best industry and business practices for application to the agency’s programs, systems, processes, and protocols in the area of communications and customer service;
Designs and develops new or modified communications and customer service programs, systems, tools, protocols, and procedures;
Coordinates and oversees testing and implementation of the new or modified communications and customer service programs, systems, and tools;
Prepares procedural manuals and coordinates employee training in the new or modified communications and customer service programs, systems, tools, protocols, and procedures. This includes but is not limited to instructions how to use new computer interfaces, communicate with staff across the agency using new systems, and utilize the tools to improve customer service;
Prepares marketing materials promoting and educating DCHA clients and employees about the new or modified communications and customer service tools;
Performs other related duties as assigned.
Job Requirements
EDUCATION & EXPERIENCE
Bachelor’s degree from an accredited college or university in Business Administration or other related field; and at least (5) five years’ related experience; or other equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.
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Management Analyst jobs in Washington, DC, United States
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