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Bridgestone Retail Operations, LLC
Denver, CO, United States
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto ser
Job Source: Bridgestone Retail Operations, LLCRoyal Cup, Inc.
Denver, CO, United States
At Royal Cup, we embody a winning spirit that extends far beyond friendly competitions and games. We believe in achieving victory in everything we do, and as a united team, we know there is not a challenge we can't conquer. While luck may play a small role, true success comes from having a clear vision, a strong mission, and unwavering standards. T
Job Source: Royal Cup, Inc.Zurich Insurance Group
, CO, United States
* Provide visible leadership to the team to effectively deliver core IT services to the business. * Help shape the strategy for the team, secure the buy-in from team members liaising with local and Group IT functions. * Oversee development opportunities for team members, effectively balancing skills, career aspirations, and business needs across te
Job Source: Zurich Insurance GroupBridgestone Americas
Denver, CO, United States
**Company Overview** Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto
Job Source: Bridgestone AmericasJon-Don, LLC
Denver, CO, United States
Service Manager Tracking Code 1059-054 Job Description **About Jon-Don:** Jon-Don gives service contractors, facilities managers, and others everything they need to keep things clean and looking their bestwhether its removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, weve been providing not just th
Job Source: Jon-Don, LLCTruGreen
wheat ridge, co
Founded in 1973, TruGreen is the nation's leading lawn care provider, providing lawn, tree and shrub and pest services focused on exceeding its customers needs. The company operates more than 290 locations across the United States and Canada, with more than 14,000 employees. TruGreen is the partner with the local, tailored solutions and science-dri
Job Source: TruGreen5 Star Salt Caves Inc
Denver, CO, United States
Description Compensation: $50k – $58k, sick pay, paid vacation, free & discounted spa services compensation is hourly; Yearly compensation is based on 38-40 hours/week We are looking for an energetic and reliable services manager to run the services and facilities aspect of our daily operation and manage staff of about 10+ employees (3-5 spa associ
Job Source: 5 Star Salt Caves IncThe Reynolds and Reynolds Company
Denver, CO, United States
Position description: Reynolds and Reynolds is looking for experienced automotive professionals to join our consulting team. Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry. As a Parts/Service Manager your primary focus will b
Job Source: The Reynolds and Reynolds CompanyDenver, CO, United States
** Service Manager**
**Job Category****:** Service **Requisition Number****:** SERVI002245 Showing 1 location **Job Details**
**Description**
**POSITION SUMMARY**: To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.
**JOB RESPONSIBILITIES:**
**Goal Achievement:**
Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:
Service revenue
Controls with unbillable hours
Service Gross Margin
Net profit
In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.
**General Sales Responsibilities:**
Maintain good customer relationships and high level of service.
Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.
Understand and direct service quoting and price tracking against competitors prices.
Actively participate in promotional activities.
**Inside Sales Responsibilities:**
Maintain minimum hours defined by Branch Manager with proper staffing.
Maintain both indoor and outdoor facilities in clean and neat condition.
Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.
Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.
**Shop Responsibilities:**
Oversee the open order aging report ensuring final invoices are presented timely with every repair.
Oversee the scheduling and work flow through the shop.
Tight controls over unbillable hours
Ensure employees are qualified to perform the work being assigned.
Evaluate employees skills and recommend training as required.
Review and present requisitions when additional tooling is required.
**Supervision:**
Supervise and evaluate inside sales support and technician service staff and insure proper training.
Delegate workloads and actively support growth.
Maintain appropriate departmental staffing in balance with branches requirements.
Advise and assist in the hiring process for branch inside staff.
Conduct performance evaluations annually or as required for branch inside staff.
**Safety:**
Maintain a safe working environment and schedule appropriate safety training.
Organize and lead the shop safety program.
**Administration:**
Manage and approve overtime for hourly employees.
Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.
**General Responsibilities:**
Ensure that personnel maintain a professional appearance and are dressed in company uniform.
Develop and maintain a high level of product knowledge within your staff.
Know and enforce company policies and procedures.
Provide daily reporting and all other duties assigned by the Branch Manager.
**QUALIFICATIONS:**
**Knowledge:**
Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.
**Experience:**
5+ years of demonstrated successful management.
5 years experience in parts, fleets, and tank trailer service/repair preferred.
Degree in Operations Management or other business-related discipline is preferred.
**Skills/Aptitude:**
Must have excellent oral and written communication and interpersonal skills.
Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.
Must be ethical in all job related activities.
**Working Conditions:**
While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.
**Level:**
Position works under general supervision within company policies. Employee exercises a high degree of discretion and independent judgment in the performance of daily routines. Employee is expected to provide counsel to senior management in areas of personal expertise.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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Service Manager jobs in Denver, CO, United States
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