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Performance Radiator
Colorado Springs, CO, United States
Job Type Full-time Description Performance Radiator is one of the largest independently owned automotive wholesalers in the nation. Since 1988, we have grown to twenty-nine branches located in 16 states and Canada. With over 30+ years of success in the automotive industry, our growth and reputation have afforded us great relationships with top
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Colorado Springs, CO, United States
Store 2740678: 1801 Main St, Security, Colorado 80911 Availability - Shift/Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no furth
Job Source: Circle K Stores, Inc.Family Dollar
Cripple Creek, CO, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
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Colorado Springs, CO, United States
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Job Source: Family DollarU-Haul
Colorado Springs, CO, United States
Compensation Range: $12.32 to $20.00 Hourly Location: 2703 E Fountain Blvd, Colorado Springs, Colorado 80910 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as pa
Job Source: U-HaulAvis Budget Car Rental Services
Colorado Springs, CO, United States
$15.25/hour Shift Premium may Apply Immediately hiring! If the idea of spending the daya sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You'llDo: This is anoutdoor combination role, where you will assistcustomersin different
Job Source: Avis Budget Car Rental ServicesThe Hertz Corporation
Colorado Springs, CO, United States
The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position als
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Overview
The Customer Service Representative will be responsible for responding to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail. He/she will manage a $6M+ portfolio of wholesale accounts, supporting the customer's order fulfillment needs and contributing to meeting sales goals. The CSR's will work as a team to ensure all customer inquiries are resolved within established SLA's, helping all customers regardless of account assignment. Exceptional communication follow-through skills, problem-solving, and decision-making will be critical to being successful in this position. He/she will work to make every customer interaction comfortable and memorable, maintaining a positive and professional attitude with both customers and internal team members.
What You'll Do
Primary focus of this position is to provide a high level of customer satisfaction by focusing on timely resolution of issues and cultivating close working relationships with sales and customers.
Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required.
He or she will work with planning, sales and management to make decisions in the best interest of the company and the customer.
Monitor order book and maintain established metrics for order fulfillment activities.
Work with customer compliance to assure all value add requirements are met.
Monitor customers' order book and maintain established metrics for order fulfillment activities. Related actions include, but are not limited to:
Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery
When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain.
Partner with demand planning to resolve supply delays as they arise.
Create return authorizations, resolve shipping-errors, and process discounts for the customers in the designated client group.
Maintain accurate customer master data records including requesting customer-specific pricing and new customer address book records as required.
Help with on-boarding for new team members.
Continuing education and training to increase knowledge and take on more advanced responsibilities.
May be required to perform additional duties, special projects and responsibilities as assigned by management
#LI-EM1
What You'll Bring to the Table The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive customer service experience, preferably in a wholesale / business to business environment
Demonstrate excellent written and verbal communication
Ability to perform research, demonstrate sound judgment, and resolve problems
Capability to work independently, and promote a positive team environment
Organizational and time management skills
Working knowledge of: SAP, Oracle or similar enterprise ERP system
Salesforce Service Cloud or similar CRM / case management system
Excel - xlookups and pivot tables specifically
Outlook
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Title: Customer Service Representative
Salary or Pay Range: $23.07 - $34.61
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
This position is eligible to participate in a company incentive program.
Job Category: Corporate
Customer Service Representative jobs in Colorado Springs, CO, United States
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