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Cavicchio Greenhouses, Inc.
Sudbury, MA, United States
In this role you'll mentor 10-15 Customer Service Experience Representatives, having a solid game plan each day as to how we can deliver world class customer service to our wholesale customers. You'll oversee the entire customer experience process, ensuring product availabilty, entering orders as needed, assisting wholesale customers with new and i
Job Source: Cavicchio Greenhouses, Inc.Gategroup
Boston, MA, United States
We're looking for motivated, engaged people to help make everyone's journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet
Job Source: GategroupEFFECT Photonics
Boston, MA, United States
** Customer Service Manager US** * S&M * Boston, United States ** Customer Service Manager US** ** Job description** EFFECT Photonics is a leading scale-up company of high-speed optical transceivers for communication networks based on the Photonic Integrated technology. Our teams are made up of enthusiastic and highly skilled colleagues who all
Job Source: EFFECT PhotonicsCompass One Healthcare
Boston, MA, United States
Morrison Healthcare Salary: 70,000 - 75,000 / year based on experience Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitc
Job Source: Compass One HealthcareKuraray America, Inc.
Somerville, MA, United States
Customer Service Manager - (3262145) Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on th
Job Source: Kuraray America, Inc.Compass Group
Boston, MA, United States
Morrison Healthcare Salary: 70,000 - 75,000 / year based on experience Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kit
Job Source: Compass GroupMass General Brigham Health Plan
Somerville, MA, United States
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to
Job Source: Mass General Brigham Health PlanBlank Label
Boston, MA, United States
Who is Blank Label? Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand. The Role Blank
Job Source: Blank LabelNorwood, MA, United States
Equal Opportunity Employer/Disability/Veterans This is an exciting opportunity to join our Team! T his is a full time position, hybrid position, reporting to our Norwood, MA office About Reliable Respiratory Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. Job Purpose The Customer Service Manager is responsible for managing the Customer Service team and ensuring the department maintains maximum efficiency while providing patients the highest quality level of service. Duties And Responsibilities Hold the Customer Service team accountable for productivity and accuracy goals Set, monitor, and report key performance indicators regularly
Evaluate Customer Service team’s performance, writing reviews, and delivering disciplinary action as needed
Create strategies and procedures to meet department and company goals, covering Customer Service team’s responsibilities as needed to reach goals
Develop, maintain, and ensure adherence to standard operating procedures for the Customer Service team, communicating updates and changes as necessary
Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed
Coach, lead and train individuals on the Customer Service team toward meeting individual and departmental goals, performing additional training as needed
Coordinate ongoing training for third party representatives as needed
Handle escalations regarding customer service and department specific issues
Propose operational changes as needed
Lead individual and team meetings
Manage workload distribution relevant to specific department needs
Display exemplary customer service in all interactions
Other tasks and duties as required
Basic Qualifications 21 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor’s Degree required
At least 2 years of work-related supervisory or management experience required
Customer service focused management experience preferred
Medical supply/healthcare industry experience - preferred
Required Skills Effective and professional verbal and written communication abilities
Great customer service skills
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Strong attention to detail
Outstanding organizational skills
Ability to prioritize and complete work amidst interruptions in a busy work area
Available during normal hours of operation
Ability to comply with guidelines both internal and industry-imposed
Bilingual in English and Spanish preferred
Competencies Computer Skills
Verbal Communication
Customer Service
Problem Solving
Ethics
Organization Skills
Productivity
Results Driven
Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Direct Reports – Customer Service team As of December 1, 2021, all employees, including remote employees, as well as employees who enter Company office locations, attend Company events, travel for Company business, or conduct in-person meetings on behalf of the Company must be fully vaccinated, unless an exemption applies*
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
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Customer Service Manager jobs in Norwood, MA, United States
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