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AbsenceSoft
, CO, United States
A detail-oriented, self-learner who enjoys trouble-shooting software issues and providing clients with solutions that meet their business needs as well as mentoring/managing a team of Customer Support Representatives. A leader with experience managing teams remotely and with a focus on best practices. This role is largely responsible for providing
Job Source: AbsenceSoftHomebot
Denver, CO, United States
Come join one of the best places to work in Denver! At Homebot, we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this? By keeping a clear focus on culture and engagement, and creating an environment where people are valued! We connect people to make informed homeownership decis
Job Source: HomebotBrandfolder, Inc.
Denver, CO, United States
**Senior Manager, Customer Support** at Brandfolder Denver, CO ****Company Description**** Brandfolder is on a mission to make managing your digital assets a seamless process. We aim to deliver the worlds most powerfully simple platform for storing, sharing and showcasing assets. The people at Brandfolder drive our success, and we need peopl
Job Source: Brandfolder, Inc.Fastly
Denver
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to ta
Job Source: FastlyHomebot Inc.
Denver, CO, United States
Come join one of the best places to work in Denver! At Homebot, we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this? By keeping a clear focus on culture and engagement, and creating an environment where people are valued! We connect people to make informed homeownership decis
Job Source: Homebot Inc.Autodesk
Denver
**Job Requisition ID #** 24WD78425 **Position Overview** The EmerBCS Customer Support Team are driven, smart and recognized for their willingness to problem solve with positivity. Our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. This is a chance to be a part of a global
Job Source: AutodeskAt Home Stores LLC
Broomfield, CO, United States
From $15.00-$16.50/hour The Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned by store management. Key Roles and Responsibilities Provides customers with a positive shopping experience.
Job Source: At Home Stores LLCAutodesk, Inc.
Denver, CO, United States
Customer Support Associate page is loaded Customer Support Associate Apply locations Denver, CO, USA time type Full time posted on Posted 2 Days Ago job requisition id 24WD76613 Job Requisition ID # 24WD76613 Position Overview Our Customer Support Team is motivated, smart and recognized for their willingness
Job Source: Autodesk, Inc., CO, United States
**Customer Support Manager**
Remote / Customer Success / Remote Haul is building a labor marketplace that provides trucking companies in the US with a pool of vetted, on-demand truck drivers to operate their trucks.
Founded by Uber alumni and venture-backed, Haul is looking to rethink the employment model of 3.5 million trucker drivers and support an $800 billion trucking industry in the United States.
Haul maintains office hubs in the Bay Area and Denver, CO.
Haul is growing our driver care team and we are looking for an experienced support manager to manage day-to-day support activities for our drivers, including handling escalations and creating SOPs around driver needs. Driver experience is a top priority as we scale and were looking for a teammate who can help shape our standards of care as we ramp up our driver count. Were looking for someone who thrives in fast-paced environments and is excited to dive into the challenges our team faces as we provide a best-in-class experience for Haul drivers at scale.
#LI-REMOTE **Responsibilities:**
+ Handle escalations from our tier 1 customer service team, arbitrating outcomes and mapping SOPs (including escalation path and templates for communicating to drivers)
+ Monitor key metrics including team-first response and resolution time SLAs, CSAT and NPS
+ Quality check driver communications, including text and phone calls, and provide coaching for customer support agents who need additional training
+ Identify and share driver insights with stakeholders in other teams across the org
+ Own initiatives and initiatives to improve the driver experience
**Qualifications:**
+ 2+ years in customer support as a people manager
+ Start-up experience preferred
+ Detail-oriented and organized
+ Strong communication and writing skills, including de-escalation with customers
**Benefits & Perks** ???? Stock options and competitive compensation package ???? Flexible personal time off ???? Health, Dental and Vision Insurance ???? Employer-sponsored 401k
Haul supports a "hybrid" office model where team members can work in the company's offices or remotely if you are based out of the Bay Area or Denver.
For an all-remote position in the rest of the United States, we're putting a lot of thought into building an all-inclusive remote environment. Prioritizing documentation over verbal communication, asynchronous vs. in person.
You made it to the bottom!
The bottom line is we're a small team and we're onto something here. Send us a note and learn more!
Tim & Toan
#LI-REMOTE
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Customer Support Manager jobs in , CO, United States
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