Director / Senior Director, Product Management - Education Portfolio

San Francisco, CA, United States

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Overview

At Salesforce, customer success is paramount. Our Success Plans play a pivotal role in ensuring our customers’s success with Salesforce products. The Customer Success Group’s (CSG) product management team is responsible for Salesforce’s Success Plan offer portfolio with which we enable our customers to realize value from Salesforce. We work backward from the customer to address their needs across small business, commercial, and enterprise segments. The team works across all functions in CSG (including Sales, Delivery, Marketing, and Operations) and with Salesforce Product and Sales organizations.

Position Overview

Customer having expertise in Salesforce products is foundational to their success. And we enable our customers to develop this expertise via access to learning available through Success Plans. We are looking for a Director or Senior Director of Product Management to own this education portfolio within all Success Plans. In this pivotal role, you will lead the charge in developing and managing an education portfolio tailored to meet the unique education and training needs of all Salesforce customers. Your focus will be on optimizing the value our customers derive from our products by ensuring they have access to cutting-edge education and training features.

Responsibilities

Define and own an innovative product strategy for the Education Portfolio, aligned with the broader Salesforce vision.

Define and own the multi-year product roadmap to pay off the strategy.

Own the customer experience to encourage learning, making it fun and engaging.

Have a deep understanding of customers’ unique learning and serve as the voice of the customer.

Collaborate with product management colleagues to integrate educational features seamlessly into Success Plans.

Partner with Success Plan product management colleagues to define features to include in each Success Plan.

Work closely with delivery, sales, and marketing teams to bring products to market.

Stay up-to-date on industry trends and competitive landscape.

Ensure customers derive maximum education and training value via the right Success Plan features.

Qualifications

Over 10 years of product management experience in the Education and Training space in high-tech, particularly in SaaS, Software, or Cloud companies.

Exceptional leadership and team management skills, inspiring and motivating cross-functional teams toward shared objectives.

Excellent communication and presentation skills, effectively conveying complex ideas to diverse audiences, including both technical and non-technical stakeholders.

Experience in the Salesforce ecosystem and knowledge of the Salesforce portfolio.

Bachelor’s degree in a relevant field; MBA or advanced degree preferred.

If you are a strategic thinker with a passion for leveraging technology to transform education, and you thrive in a dynamic environment, we invite you to apply. Join us in shaping the future of education within Salesforce and be part of a team that is redefining customer success.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Colorado-based roles, the base salary hiring range for this position is $159,000 to $267,400.

For Washington-based roles, the base salary hiring range for this position is $15,900 to $294,100.

For California-based roles, the base salary hiring range for this position is $174,800 to $320,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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