Business Analyst

Fort Worth, TX, United States

About Repay

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

About The Role

We're seeking an ambitious Business Analyst to work on our Salesforce product delivery team to help deliver on strategic and tactical initiatives in a robust Salesforce and internal tools environment. As a Business Analyst you will be responsible for the overall management and delivery of successful implementations, including requirements gathering, process analysis, solution design, story creation for dedicated developers, user acceptance testing, release notes, and end-user training. This is a challenging role and opportunity to be an integral part of a team with high visibility and responsibility within the organization.

Responsibilities

Serve as a subject matter expert for REPAY Salesforce, which is a large and very custom org serving over 500 users on Sales and Service Cloud

Play a pivotal role in building new and enhanced functionality by collaborating with Product Owners, stakeholders, technical architects and developers to ensure delivery of quality solutions

Create user stories, training materials, process flow diagrams, functionality and feature documentation, and other artefacts based on collaboration with Product Owners and stakeholders

Actively participate in team stand-ups, break-out sessions, and refinements to ensure the developers have a clear understanding of requirements

Communicate impactful system changes in advance, manage new releases and efficiently deploy new features without interruption to users

Identify changes to project scope, escalate and negotiate scope with stakeholders, and identify opportunities for efficiencies or optimizations when possible

Provide excellent support to internal Salesforce users if they encounter issues or have questions

Skills & Experience Needed

2+ years’ experience as a Business Analyst, Product Owner, or equivalent role gathering and writing requirements and/or user stories for development teams

Extensive experience with the Salesforce Platform including working in with custom, development-driven environments

Extensive experience leading discovery sessions with stakeholders to understand business process flows, and documenting and prioritizing requirements

Strong understanding of Agile/Kanban software product development and delivery

Ability to innovate, adapt, develop, and execute in a fast-paced, dynamic environment

Background working with start-up, high-growth organizations in technology and/or financial services

Comfortable working with remote teams spread across different countries and in multiple time zones

Experience using Agile/SLDC process management tools such as Jira

Excellent written and communication skills

Advanced Microsoft Excel skills along with excellent Word and PowerPoint skills

Skills & Experience Preferred

Agile/Scrum Product Owner certification or equivalent experience

Salesforce Administrator Certification or equivalent experience

Agile ScrumMaster certification or equivalent experience

Bachelor's degree strongly preferred

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

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