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Bertera Chevrolet Inc.
Palmer
Job Description Job Description Automotive Service Writer Advisor Job Duties: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and servi
Job Source: Bertera Chevrolet Inc.DFS Trading Limited.
Enfield, CT, United States
**Customer Experience Advisor** City Enfield Schedule Type Part Time Contract Type Retail Support Salary Range 14362.20 - 14362.20 GBP per Year **About you** Our Customer Experience Advisors are passionate about delivering the ultimate customer experience. Supporting the store in achieving results and being the first point of contact for c
Job Source: DFS Trading Limited.Atlantic Coast Enterprises - ACE Jiffy Lube
Hadley
Job Description Job Description Atlantic Coast Enterprises in Hadley, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-ori
Job Source: Atlantic Coast Enterprises - ACE Jiffy LubeBertera Dodge Chrysler Jeep Inc.
Westfield
Job Description Job Description Automotive Service Writer Advisor Job Duties: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and servi
Job Source: Bertera Dodge Chrysler Jeep Inc.Atlantic Coast Enterprises - ACE Jiffy Lube
East Longmeadow
Job Description Job Description Atlantic Coast Enterprises in East Longmeadow, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and
Job Source: Atlantic Coast Enterprises - ACE Jiffy LubeBertera Dodge Chrysler Jeep Inc.
Westfield, MA, United States
Automotive Service Writer Advisor Job Duties: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examinin
Job Source: Bertera Dodge Chrysler Jeep Inc.Atlantic Coast Enterprises - ACE Jiffy Lube
West Springfield
Job Description Job Description Atlantic Coast Enterprises in West Springfield, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy an
Job Source: Atlantic Coast Enterprises - ACE Jiffy LubeAtlantic Coast Enterprises - ACE Jiffy Lube
Westfield
Job Description Job Description Atlantic Coast Enterprises in Westfield, MA. is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-
Job Source: Atlantic Coast Enterprises - ACE Jiffy LubeSpringfield, MA, United States
External Description
Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Customer Service Advisor jobs in Springfield, MA, United States
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