IT Infrastructure Engineer

Austin, TX, United States

Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.

Experience may substitute for education up to two (2) years

Position Information

Posting Title

IT Infrastructure Engineer

Job Requisition Number

AE503647

Position Number

109580

Job Type

Full-Time

Division Name

Information Technology

Minimum Qualifications

Education and/or Equivalent Experience: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.

Experience may substitute for education up to two (2) years

Licenses or Certifications:

Valid Texas Driver's License depending on assignment.

Notes to Applicants

The IT Infrastructure Engineer ( OSP Fiber Infrastructure Engineer) reports to the IT Manager in the Network - Fiber and Wireless business unit. This position installs, tests, maintains, documents and troubleshoots the critical infrastructure fiber optic networks that transport relay protection, corporate, and SCADA systems.

The IT Infrastructure Engineer communicates and collaborates with both internal and external customers. This position requires: call-back and on-call assignments

ability to travel to more than one work location.

Essential Job Functions: Works on OSP fiber field crew performing fiber installation, splicing, testing, maintenance, and troubleshooting activities.

Documents complex network architecture integrating and schematically depicting fiber optic architectures for capture into complete network configuration documents.

Draws plans, diagrams, graphs, tables, charts, and maps using drafting and drawing tools.

Conducts field checks and audits to verify correctness of data.

Reviews and evaluates various reports and studies.

Maintains project files and records.

Designs and plans layout of projects to includes drawings, designs, and specification documents.

Analyzes, integrates, recommends, communicates, and supports design solutions to resolve advanced fiber optic network issues.

I MPORTANT INFORMATION :

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .

WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as "See Resume" will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.

The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.

We reserve the right to verify high school and college education for top candidate(s).

If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov .

VETERAN INTERVIEW PREFERENCE :

Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

CRIMINAL HISTORY BACKGROUND CHECK :

This position requires a criminal background investigation.

FAIR LABOR STANDARDS ACT :

This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.

DRIVING REQUIREMENT :

This position requires a valid Class C Texas driver's license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

HYBRID TELEWORK SCHEDULE :

Effective November 17, 2023 - IT positions are eligible for an 80-100% telework schedule subject to the business needs of the department.

Pay Range

Commensurate

Hours

Work Schedule Notes: Monday - Friday

8:00 a.m. to 5:00 p.m. - 40 Hour Work Week.

Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.

Job Close Date

05/02/2024

Type of Posting

External

Department

Austin Energy

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Technical

Location

2500 Montopolis Dr. Austin, Texas 78741

Preferred Qualifications

Preferred Qualifications: Experience interpreting complex wiring diagrams.

Experience with assisting on complex fiber interconnections in a field setting.

Experience with fiber testing equipment- OTDR , Loss Testers, Power meters, VFL (visual fault locator), fiber scopes.

Experience using fiber fusion splicers.

Experience with OPGW , ADSS , and duct fiber cables.

Experience installing fiber cable.

Other: Ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Maintains, monitors, and supports the infrastructure environment and/or facilities.

Works on one or more base work initiatives.

Follows defined procedures to monitor systems and resolve problems.

May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups.

Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists.

Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning.

Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

Provides Tier III support and is part of the on-call rotation. Occasional travel may be required.

Troubleshoots problems by analyzing root causes and evaluating multiple options.

Monitors ticketing queue and responds to service requests or incidents.

Develops scripted solutions and automation.

Coordinates installation and maintenance work with outside vendors as needed.

Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components.

Collects and maintains tracking and configuration documentation and plans.

Administers, creates and updates access permissions for system accounts for enterprise systems.

Administers Azure, Active Directory, Microsoft 365 at the enterprise level.

Administers SANs.

Installs and configures new storage systems.

Network Discipline Additional Duties and Responsibilities

Installs, configures, and maintains approved telecom/network hardware and software components.

Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.

Implements predetermined telecom/network software or hardware changes.

Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed.

Provides support for connectivity or related network/communication issues for the user community.

Monitors installed network and telecom equipment.

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of Open Systems Interconnection model ( OSI model).

Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ).

Knowledge of firewall configuration and management.

Knowledge of various network types (e.g., LAN , WAN and WLAN ).

Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.

Knowledge of cloud infrastructure, hybrid cloud models, and platform services.

Knowledge of performing traffic engineering analysis on network facilities.

Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP .

Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.

Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.

Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.

Ability to manage several projects simultaneously from design to implementation.

Ability to recommend solutions for improving the overall network health by assessing overall effectiveness.

Ability to secure systems by establishing and enforcing policies.

Ability to work comfortably in a fast-paced environment.

Ability to adhere to required compliance to all change management policies and procedures.

Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. About this Employer Austin Energy is one of the largest publicly owned electric utilities in the nation, providing low-cost reliable power to more than 500,000 customers and more than 1 million residents. Our mission is to deliver clean, affordable, reliable energy and excellent customer service.

We are industry leaders in conservation and renewable energy, developing some of the most comprehensive energy efficiency programs in the nation. We purchase renewable energy from wind, solar and biomass facilities to minimize our impact on the environment, and are recognized as a top-ranked Texas utility for green power sales.

As a publicly owned utility, we do more than provide power to our customers. We participate in dozens of community outreach events each year, contribute to Austin’s economic growth and continue to make strides in our commitment to environmental excellence.

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