Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Fajita Pete's
Flower Mound, TX, United States
Description Fajita Pete's is hiring immediately for outgoing and energetic Service Team Leads to join our fun and fast-paced team! The ideal Service Team Lead is a confident decision-maker who is ready to learn. They will have experience in fast food and/or restaurant work and is an excellent communicator-both in written form and verbally. The Ser
Job Source: Fajita Pete'sWalgreens
Grapevine, TX, United States
Walgreens - JobID: 66937133744 [Department Manager] As a Shift Lead at Walgreens, you'll: Open and close the store in the absence of store management; Be responsible for opening back door of store for deliveries; Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers...Hiri
Job Source: WalgreensExcel Fitness
Plano, TX, United States
Position: Shift Lead Reports to: General Manager (GM)/Assistant Manager (AM) Department: Operations Purpose: Help club management supervise and lead a team of employees in a designated location, during an assigned work shift, ensuring compliance with Excel and Planet Fitness policies, practices and objectives. Duties and Responsibilities: A
Job Source: Excel FitnessMB - Frisco
Frisco
Job Description Job Description MB PERKS WORK TODAY, GET PAID TODAY!! Free Team Member Meal & Drinks While You Work Discount For You & Family/Friends When Not Working Flexible Schedules, Full & Part Time Shifts available Health, Vision, Dental, & Life Insurance (FT Employees) A DAY IN THE LIFE Shift Leads are trained to perform all of th
Job Source: MB - FriscoSwig Prosper
Prosper
Job Description Job Description REASONS TO JOIN OUR TEAM Growth opportunities - 99% of our management has been promoted from within Built-in pay increases Free drink and cookie while working 35% discount at the location you work, and friends and family receive a 35% discount as long as you are with them at the time of purchase. Hiring immedia
Job Source: Swig ProsperTaco Bell
Grapevine, TX, United States
" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." Shift Lead You support the Restaurant General Manager (RGM) by runn
Job Source: Taco BellWingstop
McKinney, TX, United States
Description: Wingstop's best flavor is our people. Find your crew at one of our 1,500+ locations. We are in the Flavor Business, and our best flavor is our people. If you are looking for a career and not just a job, you are in the right place! We invest in people development and career progression, providing over 70,000 development courses via our
Job Source: WingstopFive Guys
Carrollton, TX, United States
The pay for this position starts at $15.00/hour +Tips +Bonus Shift Leaders at Five Guys provide their leadership and expertise in helping our restaurant teams WOW our customers each day. They set the example and teach crew members how to maintain our high standards. We have a unique bonus program, called the Secret Shopper program that provides t
Job Source: Five GuysFrisco, TX, United States
Service Desk Lead (Shift Lead/ Team Lead)
(Job Description Skill, Responsibility and Strategic Responsibility)
Provide leadership for the daily operations of the service desk and assigned teams performance including schedule adherence, operational metrics, and individual performance metrics
nalyze teams performance to identify problem areas, non-compliance to team guidelines, and training opportunities on an individual basis including regular coaching, one-on-one training, and performance improvement plans
Regularly review teams ticket and call quality audits to ensure standards of quality are met routinely
ct a liaison with customers to enhance their satisfaction by providing guidance, assistance and follow-up to customer inquiries unresolved by Associates
ctively participate in team training sessions for new hires, refresher training, and new technology deployments
Collaborate with functional leads in the development and maintenance of department processes, knowledge management, and quality assurance to deliver solutions aimed at continuous improvement
Point of contact for escalations as needed for unresolved incidents or irate callers
Lead post-critiques of incident and requests to look for ways to improve customer satisfaction
Work closely with the aligned Business Technology teams to ensure continued improvements and knowledge growth including new technology rollouts, identification of new L1 resolvable issues, and improvements the overall incident process
Grow general knowledge of IT and business systems , training junior analysts in order to increase the ability to resolve issues on first contact
Provide input to Manager on performance appraisals for all analysts
Ensure incident response times are met measured to drive down incident levels
Ensure incidents are categorised, updated and assigned correctly
Balance workload across the Service Desk team
Measure and meet the Service Desk team key performance indicators
Measure and improve first line fix rate
Day to day management of a proactive, skilled Service Desk function
Supervise the Service Desk Team and instil a quality customer service culture
ct as an escalation point for the Service Desk Team
Provide statistics and reports relating to the Service Desk
Qualifications for service desk team leader Microsoft Certified Systems Engineer (MSCE) Certification is a plus
Proven leadership, negotiating and conflict resolution skills
Excellent Written and Verbal Communication (with a focus on listening)
Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions
bility to multi-task and open to assigned flexible hours and on-call rotation
Email Alert for Service Desk Lead (Shift Lead/ Team Lead) jobs in Frisco, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.