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INSPYR Solutions
united states
Title: Service Desk Technician Location: Hybrid 10 days a month in Vienna, Virginia Duration: 6+ months Compensation: $20-28/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Role will be hybrid in Vienna around 10 days a month. Job Description: The Service Desk is a fast-paced environment that operates 24/7 to sup
Job Source: INSPYR SolutionsHarvey Nash
united states
Title: Service Desk/IT Support Specialist Location: New Haven, CT (hybrid 2-3 days in office) Job Type: Contract ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Job Description Overview Provides Tier 1 support for customers requesting assist
Job Source: Harvey NashThe Intersect Group
united states
Overview Utilize intermediate technical expertise to troubleshoot computer systems, hardware, and software Develop and uphold a proficient grasp of technological infrastructure Lead projects aimed at enhancing system functionality and operational efficiency Offer technical support, mentorship, and direction to fellow IT colleagues Ensure the alignm
Job Source: The Intersect GroupSoftworld, a Kelly Company
united states
Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues. 100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests.
Job Source: Softworld, a Kelly CompanyPLM Fleet LLC
Newark, NJ, United States
PLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology solutions such as leading-edge sensors, Telematics, IoT and Blockchain,
Job Source: PLM Fleet LLCInsight Global
united states
The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develo
Job Source: Insight GlobalKean University
Jersey City, NJ, United States
External Applicant Instructions Please upload your resume/CV for automatic population of information to your Kean application. Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate. In the "My Experience" section, you will find a resume
Job Source: Kean UniversityKean University
Union, NJ, United States
External Applicant Instructions Please upload your resume/CV for automatic population of information to your Kean application. Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate. In the “My Experience” section, you will find a resum
Job Source: Kean UniversityNew York, NY, United States
Company Description
Job Description
Bureau Information Technology is seeking an individual to be responsible for the supervision and management of the service desk operation. Responsibilities include but are not limited to:
-Oversee, plan, manage and coordinate complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals and milestones, identifying and managing project risks, determining resource needs, obtaining signoff on project deliverables, etc.
-Provide day-to-day oversight and leadership of multidisciplinary project and service desk teams including teams working on IT integration projects and consultants. Coordinate, track, and report on project tasks and progress to management, stakeholders and relevant teams. Support project deliverable readiness for service operations.
-Elicit, document and analyze business requirements on information technology projects in order to recommend business and information technology solutions. Assess business problems and process gaps; identify opportunities for new requirements. Create functional deliverables such as business scenarios, as-is/to-be flow diagrams, use cases, functional designs, screen mock-ups, etc. Facilitate user acceptance testing.
-Ensure that software products and solutions are appropriately tested to meet functional (usability) and technical (performance) requirements. Create test cases, test scripts and defect reports. Execute test scripts and document progress and results. Collaborate with business analysts to understand business requirements. Collaborate with technical teams (Internal DSNY members, Other Agencies and Vendors) to understand application capabilities, environment set up and defect fixes.
-Create executive reports and dashboards to report on the IT Project and Service Desk team's weekly tasks, progress, and individual performance.
-Team management skill.
-Coordinate with vendors and other agencies to track progress.
-Analyze & resolve challenging operational issues on systems and services that support the department in its core functions.
Qualifications
1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
IT Service Manager jobs in New York, NY, United States
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