Patient Services Representative
Carmel
Job Description Job Description Title: Patient Services Representative Reports To: Patient Services Manager
FLSA Status: Non-Exempt Payroll Status: Hourly
Job Summary: We are looking to fill several full time positions. Duties consist of greeting patients and guests and ensuring everyone feels welcomed. Registering demographics, scheduling appointments, insurance verification, check in as well as check out procedures. Working hours vary from 7:30 – 5 pm Monday – Friday and 8:00 – 12:00 when working one Saturday approximately every 4-6 weeks. Previous experience with insurance verification, medical terminology, optometry and/or ophthalmic practice experience a plus. EHR experience a plus. On the job training provided. This position is Full-time with front-loaded PTO, paid Holidays, health and dental benefits offered, Competitive pay, 401(k) and in-house vision benefits.
Education and Experience:
Seeking Bi-lingual in Spanish for one of the positions
High school diploma or equivalent
One or more years experience in a medical practice
Medical Terminology
Previous experience with medical insurance verification or coding & billing
Essential Skills and Abilities:
• Excellent customer service and interpersonal communication skills
• Empathetic with patients’ needs and concerns
• Resourceful in problem solving
• Well-organized with attention to detail
• Ability to manage multiple tasks simultaneously
• Ability to work as a team member
• Ability to travel between offices as assigned
Responsibilities:
• Prepares medical charts
• Addresses billing inquiries
• Handles online scheduling requests
• Schedules patient referrals
• Assists with patient communications
• Other related back-office duties
Front Desk Check-In (as assigned)
• Greets patients
• Answers telephone promptly; identifies emergency calls and directs calls appropriately
• Schedules and cancels appointments as needed
• Collects pertinent patient information and enters in medical record
• Completes recalls as needed
• Pulls charts for future appointments and/or request records from other offices
• Reviews charts for accuracy and organizes as needed
• Assists with keeping reception area neat and clean
• Verifies insurance eligibility and active status
• Assigns copay information to system for Insurance Verification Form
Front Desk Check-Out (as assigned)
• Evaluates chart data to verify all information has been received, completed, and signatures obtained by physician
• Ensures proper authorization or referral is collected from patient
• Assists patients in obtaining authorization or referrals not yet received
• Enters updated patient demographic information into medical record
• Assists with arranging appointments to outside referring doctors
• Ensures fee sheets are marked accordingly
• Presents and collect fees, schedule next appointment when appropriate
• Posts and reconciles patient payments
• Files patient charts, patient information, referral letters and other related information in a timely manner.
• Scans documents in to EHR
• Balances daily business activities and closes out each day’s receipts for deposits
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This document is not intended to be an exhaustive list of all responsibilities, skills, and working conditions for the persons so classified. An employee may be assigned or requested to perform other related duties.