Service Manager

Alexandria, VA, United States

Description Classification:

Exempt

We are Alsco Uniforms. We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary:

The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:

- Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.

- Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers. The SM also participates in route ride-alongs and contacting customers on a regular basis.

- Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.

- Oversee all new account installs and personally attend major and corporate account installs.

- Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.

- Control department costs within budget constraints. Submit regular department progress to the General Manager.

- Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers and cooperatively work with other departments in the branch.

- Safely operate company vehicles, following all applicable laws and company policy.

- Follow written and verbal instructions and perform other tasks as directed by the GM.

Additional Functions:

- Work with and support other branch personnel as required by the GM.

Qualifications:

- Have and maintain a valid driver's license, keep a driving record free of chargeable accidents, speeding, safety or other violations, and be 21 years or older.

- Excellent skills in customer service, management and route sales.

- Excellent verbal/written communication skills in English, comprehend and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.

Education:

- High School graduation or similar experience.

- Three years successful experience in the textile service industry.

Travel Requirements:

- Frequently within the branch area. At times may have to perform the duties of a District Manager.

Typical Environmental Conditions:

- Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center or depot.

- Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:

- Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 0 4/29/22

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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