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General Dynamics Information Technology
Colorado Springs
**Req ID:** RQ173006 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI **Job Family:** Help Desk **Skills:** Customer Service,Group Problem Solving,IT Service Desk,People Management,Service Desk **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk
Job Source: General Dynamics Information TechnologyHilton
Security-Widefield, CO, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Colorado Springs, CO, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Fountain, CO, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonAimbridge Hospitality
Colorado Springs
Job Summary Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge du
Job Source: Aimbridge HospitalityKavaliro
colorado springs, co
Position Title : Help Desk Technician Status: contract to hire (converts to FTE after 90 days) Pay: $25/hr. per hour Location: Colorado Springs, CO (onsite) Polished and professional demeanor and presentation 1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates) 1-3 years of supporting Microsoft Office produc
Job Source: KavaliroSNI Technology
colorado springs, co
Responsibilities: Handle daily Help Desk operations, including telephone support, problem diagnosis, and routine tasks. Monitor Help Desk email account and organize workflow accordingly. Record all issues or program malfunctions in the Help Desk system and notify appropriate personnel. Install, replace, and relocate equipment as needed throughout t
Job Source: SNI TechnologyHilton
Colorado Springs, CO, United States
No experience requited, hiring immediately, appy now.Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monit
Job Source: HiltonColorado Springs, CO, United States
Responsibilities
We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado.
Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.
The enterprise service desk engineers are responsible for:
Receiving escalated incident tickets
Creating incident tickets
Tracking incident tickets
Routing incident tickets to the proper group
Incident troubleshooting and resolution management
Identifying problems and initiating root cause analysis
Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
Assisting with reactive and proactive Problem Management
Support Change/Asset Management as requried, via ticketing processes.
Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot.
Support pre-system acceptance testing scenarios (SAT).
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.
Qualifications
High School level plus some advanced training; Minimum of 3 years
What you'll need:
CompTIA Sec+ certification active
Active DoD Secret Clearance
Service Desk (Remedy or SNOW experience) - 2+ years
Proven customer support and ability to troubleshoot complex environments
Windows OS 2+ years
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
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Service Desk Engineer jobs in Colorado Springs, CO, United States
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