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Munich Airport NJ LLC
Newark, NJ, United States
Job Description Job Description Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an experienced; IT Service D
Job Source: Munich Airport NJ LLCClearwater Analytics
, ID, United States
**Service Delivery Manager** ****Job Description:**** Acts as the primary relationship contact to coordinate and execute resolution of service incidents and escalation of technical issues. Plans and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service. Manages Client Engagement Model & client health re
Job Source: Clearwater AnalyticsCBTS
united states
CBTS is currently seeking a Service Delivery Manager for a position located in Dayton, OH. Responsibilities: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communicatio
Job Source: CBTSDeutschetelekomitsolutions
, ID, United States
Job-ID: 168825_EN_2 **Service Delivery Manager** #AAX #SaaS #KenntnisseimVertragsrecht **Intro** The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group and Germany-based Deutsche Telekom IT. Established in 2006, the company provides a wide portfoli
Job Source: DeutschetelekomitsolutionsMetTel
, NY, United States
**Service Delivery Manager** New York, NY **If you are passionate, innovative and self****?****motivated, we are inviting you to join our team.** **Job Summary** MetTel is seeking a disciplined, organized, experienced Delivery Service Coordinator. We are looking for a self-starter with the drive to succeed and someone who thrives in a highly pressu
Job Source: MetTelHemmersbach Holding GmbH
, ID, United States
Operations **Service Delivery Manager** ** Be part of us** Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our
Job Source: Hemmersbach Holding GmbHHCLTech
united states
Job Title: Service Delivery Manager Job Location: Marysville, OH Job type: Fulltime permanent The Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Thi
Job Source: HCLTechThe Reserves Network - Finance, IT & Executive Staffing
united states
Service Delivery Manager needed to fill a new position for a well-respected client headquartered in Cedar Rapids, IA. Apply today to take advantage of this unique and exciting opportunity! WHAT IS GREAT ABOUT THIS OPPORTUNITY? Directly hired by our client This company has all employees work onsite Typical business hours Monday through Friday $120
Job Source: The Reserves Network - Finance, IT & Executive Staffingunited states
About this opportunity:
7-Eleven is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will also serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others.
Responsibilities:
Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of ongoing and new projects to gain insights into the scope of service delivery
Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Requirements:
Manage relationships between the 7-Eleven Networking team and its customers (internal and external)
Strong diagnostic and problem-solving skills
Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
Research and creativity to identify a solution to the issue or problem
Ability to communicate resolutions in a simple, easy to understand manner to the business
Communication skills
Verbal and written – via phone, email, chat, etc.
Must be able to clearly communicate status updates
Must be able to describe technical items to non-technical users
Multi-tasking skills
Ability to help a team member or customer real-time while performing other tasks
Passionate about customer support
Attention to detail – good organizational and time management skills
A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Education and Experience:
Bachelor’s Degree or Equivalent Work Experience, Computer Science, MIS, or similar field
Previous experience in a large Enterprise is preferred.
Basic to Intermediate technical understanding of networking and wireless technologies
Service Delivery Manager jobs in united states
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