Principal Program Manager

Seattle, WA, United States

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Global E-commerce team is looking for an experienced, analytically inclined Business Analyst PM to deepen understanding of on-going businesses and explore further areas for management and growth opportunities. This individual will be instrumental in providing insight during the entire business management process- including recommending measurable and realistic goals in the planning phases and continually monitoring and providing improvements throughout. This role will require navigating data among vastly different businesses so deep understanding is key and precision is the most basic requirement to being successful. Ideal candidates will be masterful at translating business jargon into quantitative values and using the latter to communicate to cross-functional teams to guide business decisions and direction.

Responsibilities:

Analyze retail data to identify trends, opportunities, and challenges within the market.

Utilize Python to develop predictive models and automate data processes.

Familiar with Power BI.

Create and manage SQL databases for optimal data storage and quick retrieval.

Own projects involving selected organization.

Coordinating with cross-functional teams, and communicating with internal and external parties.

Ability to operate simultaneously and effectively in both tactical and strategic modes.

Design compelling visualizations and dashboards using Tableau to communicate insights to stakeholders.

Collaborate with the marketing, sales, and product development teams to implement data-driven strategies.

Monitor the effectiveness of business strategies and provide data-backed evaluations.

Prepare detailed reports and presentations for executive leadership and departmental use.

Stay abreast of advancements in analytics and retail technologies, recommending upgrades and new systems as necessary.

Required Skills:

Proficient in Python, with experience in data analysis and model building.

Strong SQL skills for complex queries, database management, and performance tuning.

Expertise in Tableau for creating visualizations and dashboards that clearly communicate analytical insights.

Strong analytical and problem-solving skills with a proven ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Excellent communication and interpersonal skills to effectively convey insights to a non-technical audience.

Ability to work in a fast-paced environment and manage multiple projects simultaneously with minimal supervision.

Qualifications:

Bachelor’s degree in Data Science, Statistics, Economics, Business, or a related field.

3+ years of experience in program management or analysis, preferably in a retail environment.

Familiarity with retail industry metrics and KPIs.

Experience in project management and stakeholder engagement.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $138,000/year in our lowest geographic market to $163,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

Medical/Dental/Vision/Life, AD&D insurance

Flexible Spending Accounts (FSA) & Health Savings Account (HSA)

Long-term/Short-term Disability

Employee Assistance Program (EAP) program

401K Plan with Company Match

18-21 days of the Paid Time Off (PTO) a year based on the tenure

12 Public Holidays

Paid Parental leave

Pre-tax commuter benefits

MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].

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