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Customer Support Specialist

Atlanta, GA, United States

Job Summary

Provide on-site customer service support in the installation set-up and scheduling for current retailers. Position typically addresses issues of moderate complexity, receiving general information from retailers. This position will interact on a consistent basis with incoming calls from retailers who have new machines installed . This position typically will gather data, verify system status, and schedule retailer training . This is a 5-6 month (January 2024 - May/June 2024) project based position with possibilities of extension. This position will not supervise.

Number of Positions & Hours:

Position 1: 6:45 AM - 3:15 PM (ET)

Position 2: 9:00 AM - 5:30 PM (ET)

Position 3: 10:30 AM - 7:00 PM (ET)

Location: Downtown Atlanta (Parking Validation Provided)

Pay Rate: $19/hour

Responsibilities

Call Center associate experience, preferably troubleshooting POS devices with customers or technicians

Proven track record of providing excellent customer service

Must have time management skills

bility to work independently with minimum direction

Must be able to function in a high paced environment

Excellent verbal and written communication skills

bility to function effectively when dealing with challenging situations.

Update retailer install records

Handle incoming calls from retailers in the state of Georgi

Respond to calls with a high degree of accuracy, efficiency, and professionalism

Enter data in the system

Schedule on-site retailer training

Required Qualifications Windows OS experience

MS Office Suite experience

Data Entry

Troubleshooting

Customer Excellence

Required Experience

Up to two years of job related experience

Educational Requirements

High School Degree, Associate's Degree, Technical Diploma or equivalent combination of education and experience

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Customer Support Specialist jobs in Atlanta, GA, United States

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