SVP/Chief Product Officer

Seattle, WA, United States

LivePerson is a founder-led company that was started in 1995 by Rob LoCascio. Rob invented web chat in 1997 and subsequently took the company public at the end of the dotcom era in April of 2000. Rob is the second longest serving public company tech CEOs and has grown the company to over $4BN market cap. In 2016, LivePerson made a major pivot into the conversational AI space by developing its powerful cloud based platform called the Conversational Cloud. LivePerson has over 18,000 customers and 500 of the largest brands in the world like Amex, T-Mobile, HSBC, Citi, SiriusXM, Lowes, and Coinbase.

LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. LivePerson has also been named to Newsweek's Most Loved Workplaces list for 2021, ranking at 46 among the top 100 companies recognized for employee happiness and satisfaction at work. We hire the best and brightest in the tech industry and offer amazing opportunities to push your limits for growth. We highly embrace innovation and experimentation. While we maintain hubs in Manheim, London, New York, Seattle, the San Francisco Bay Area, Tel Aviv, and other major cities around the world, you’ll have the ability to work from anywhere with great benefits.

Most importantly, you’ll have an ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

About this Role:

We seek a strong strategic visionary leader to be the advocate of our organization’s products. This leader will drive the creation of products that deliver value to the business and our customers.

Your responsibilities will include:

Spearheading the overall product strategy formation as well as execution, ensuring that LivePerson has a unified and cohesive product vision.

Formulating the Product Management department’s vision and also imparting that vision in every sub-department and employee in the company.

Creating and managing a process that drives toward a scalable product portfolio that will in turn drive the business’s product success.

Creating long-term business methodologies and procedures for conducting research, design conceptualization, prototyping, and product development across the entire product management department. The CPO also hones staff skills across all disciplines of the department.

Building and managing a world class team.

Identification of target consumer segments and markets and playing a leading role in evaluating market trends, product industry, and competition strategies from which he/she can send recommendations on product pricing and positioning.

Leading the transformation of product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business.

Ensure continuous improvement in the product as well as the product’s compliance to market needs wrapped in a product experience that continuously and consistently delights the consumers.

Reviewing, refining, and supporting product sales strategies.

Product analyses such as gap analysis in an effort to establish product differentiation and execution strategies that will lead to the product’s ultimate success.

Required Qualifications

Leadership Skills – the ability to influence, manage, and guide employees to steer the entire product department to achieve the organization’s goals and vision.

Communication Skills – the art of persuasion, verbal/written fluency, and empathy to understand, guide, and motivate employees, and for effective communication across the organization and key stakeholders.

Analytical Skills – advance research skills, knowledge, and insight of product analytics to assess product performance, customer experience, and revenue growth opportunities.

Strategy Skills – at any given time, they know what new product to launch, what design efforts are needed, and how to navigate and manage the development process.

Customer Engagement – they are experts of their buyer personas. They can identify customer needs, understand their problems, and make data-driven decisions to improve customer experience. All in all, they ensure customer activation, conversion, and retention through maximum satisfaction.

Problem-Solving Skills – the ability to make complex decisions concerning product-related activities under stressful and unexpected situations.

Budgeting Skills – the ability to set budgets that utilize minimum resources and deliver maximum product potential.

Data-Driven Reporting Skills – they are adept at interpreting and maintaining timely qualitative and quantitative reports on product performance.

Bachelor’s degree in Computer Science, or equivalent work experience.

MBA is preferred.18 years of progressive product-centric technology leadership, including a demonstrated record of success in bringing products from early-stage development to market launch

10 years of experience in B2B product leadership.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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