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Service Director

Dallas, TX, United States

Required Technical Skill Set : IT IS (Network - Switching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication)

Competencies Required (Technical/Behavioral Competency)

Essentials

* Large Program delivery experience in Network and Infrastructure domain.

* Client Relationship Management: Build and maintain strong relationships with clients.

* Experience is managing multi locations Global delivery.

* Customer expectation management and conflict management.

* Team Leadership: Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.

* Stakeholder Communication: Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.

* Continuous Improvement: Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.

* Risk Management: Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.

* Enablement and Training: Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.

* T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).

* Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution

* Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management

* Exposure to Runbook and Cognitive Automation of infrastructure operations

* Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services

* Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.

Desirable

* Delivery experience in Network and Telecom

* Experience in customer engagement

* Experience in Onsite/Offshore delivery

* Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.

* Demonstrated ability to elicit customer requirements, define project scope and validate deployment.

Responsibility of / Expectations from the Role

Ro le Definition: Industry Offering / Transformation

* This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.

* Delivery management, Resource management, Competency development, understanding business dynamics.

* Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.

* Drive team for continuous improvement to enhance customer experience and better resource utilization.

Key Responsibilities:

* Delivery management

* Resource management

* Support new deals with transformation roadmap.

* Financial management

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Service Director jobs in Dallas, TX, United States

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