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Irvine Technology
Scottsdale, AZ, United States
Position: Service Desk Analyst Location: Scottsdale, AZ Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) Duration: 6 - 12+ month contract, will go longer (Contract to Perm is ideal) Hourly Rate: 23/hr - 27/hr (max) What You Will Do: Phone Support / Remote Support / Service Desk inci
Job Source: Irvine TechnologyVirtual
Phoenix, AZ, United States
Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing
Job Source: VirtualLanceSoft
Phoenix, AZ, United States
Position Description : This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone ser
Job Source: LanceSoftGlobal Credit Union
Glendale, AZ, United States
Overview Reports To: Service Desk Supervisor Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24 x7 Operations Center. Duties and Responsibilities: Provide Tier 2 technical support to resolve routine technical problems. Triage and escalate more complex problems to Tier 3 sup
Job Source: Global Credit UnionVaco
Phoenix, AZ, United States
Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing
Job Source: VacoLanceSoft, Inc.
phoenix, az
Position Description : This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone ser
Job Source: LanceSoft, Inc.Irvine Technology Corporation
scottsdale, az
Position: Service Desk Analyst Location: Scottsdale, AZ Work Model: Hybrid Model (3 Onsite / 2 Remote, and Saturdays from time to time - rotational basis amongst the team) Duration: 6 - 12+ month contract, will go longer (Contract to Perm is ideal) Hourly Rate: 23/hr - 27/hr (max) What You Will Do: Phone Support / Remote Support / Service Desk inc
Job Source: Irvine Technology CorporationTEKsystems
Phoenix, AZ, United States
Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-foc
Job Source: TEKsystemsPhoenix, AZ, United States
Service Desk Analyst
Job Locations
US-AZ-Phoenix
ID
2024-5678
Type
Full-Time
Overview
Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst!
Position Overview:
As a Service Desk Analyst, you'll provide customer centric, first contact support for all user requests. Individuals will respond to support requests of software, hardware, telephony, and network related issues, and these requests are handled via phone, chat, and web portal tickets. In this role an analyst must identify and resolve issues with urgency. Less complex issues will typically be resolved immediately, while more complex incidents are escalated. Confidential data and highly regulated information is handled daily which requires integrity and accuracy in each interaction. The service desk strives to reduce service interruptions of impacted systems by working together to ensure UTI campuses are supported in a meaningful and timely manner.
Responsibilities
Troubleshoots, diagnoses, researches, and resolves technical hardware, software, network, and telephonic issues within established Service Level Agreements. Assists users with issues/problems from a variety of sources including proprietary and Microsoft Office applications, and Microsoft Operating Systems.
Understands and performs basic troubleshooting of enterprise systems and services. Escalates and partners with IT support teams, when necessary.
Provides end-user support of iPhone and other Smart phones, including activation, and troubleshooting requests.
Accurately tracks and routes incident and service tickets providing thorough documentation of troubleshooting, history, and resolution.
Accurately documents solutions to known/resolved problems through creating and updating Knowledgebase articles and SharePoint team site information.
Creates and maintains user accounts, memberships and rights within Active Directory, PeopleSoft, Entra, and proprietary systems.
Provides general end user training and documentation.
Other duties as assigned.
Qualifications
Qualifications:
High School Diploma/GED required
1-2 years experience in Service Desk/Tier 1 support required or equivalent experience
A+ Certification preferred
Verbal and written communication skills
Ability to use good judgment, problem-solving, and decision-making skills
Ability to gain, understand and apply knowledge from technical manuals and SOP's
Ability to maintain confidentiality and professional decorum
Extensive knowledge of Microsoft Office and Microsoft Operating Systems
Basic knowledge of Active Directory, Exchange account management, and Citrix remote user support.
Linear troubleshooting skills
Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
Must be able to operate a computer to work from including use of monitors, operating system, keyboard, mouse, and communicate verbally to customers for prolonged periods throughout the workday.
Must be able to respond to emails, messages, and enter text from a keyboard for prolonged periods throughout the workday.
What We Offer:
Pay Range: $20-$23/hour
Work is performed remotely
Shift Hours: 1PM-10PM EST/10A-7PM AZT/11AM-8PM MT/12PM-9PM CT
Flex business hours; Set schedule Monday - Friday; hours are evaluated for business needs. Occasional overtime is required (including periodic off-hours and weekend hours) to assist with Tier 1 system outages during off-hours and weekend hours when on rotation and on-call is required
Work is performed indoors in a climate-controlled environment remotely which requires stable power and internet connectivity with connection speeds of at least 25Mbs download and 10Mbs upload. Higher bandwidth is recommended for optimal performance.
About Us:
It's all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!
Service Desk Analyst jobs in Phoenix, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.