Process Improvement Manager

Boston, MA, United States

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

As a Process Improvement Manager on our Commercial and BPAAS (Business Process as a Service) Delivery Center of Excellence team, you will work directly with Senior Leadership Team to drive improvements in operational effectiveness and efficiencies across all production environments.

The main purpose of this role is to:

Simplify, standardize, and optimize Processes to make process "cheaper, better, easier and faster"

Create Better Reports /dashboards for executives and operations leadership

Using that Data and Analysis to Improve Processes

Imbedded the culture of continuous improvement into the DNA of the organization.

Our growth and continued success in this industry, will rely heavily on how effective and efficient we are compared to our competition.

Together our goal will be to leverage your knowledge of Lean principles, business process management, and a Six Sigma approach to drive efficiencies in our growing Item Processing operations.

About the team:

Our Team is part of the Commercial and BPaaS' Delivery Center of Excellence which supports manufacturing and production facilities across 4 business lines (Card production, Lockbox/remittance, Item Processing and Print)

W hat you will be doing? Work with senior leadership to identify opportunities to make operational changes to improve performance of item processing operations teams.

Provides leadership for business process analysis team, including planning, coaching, performance development and mentoring.

Capture, analyze and report on improvements implemented and the impact over the baseline.

Assess and recommend new software automation packages to improve current state or other tools

Work with leadership to embed lean principles into culture.

Create process change by integrating new processes with existing ones and communicating changes to impacted organizations.

Aid leadership in processes for assessing and driving continued improvement.

Ensures deadlines and production schedules are met during improvement changes.

Troubleshoots issues that arise; handles escalated problems/questions from team.

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

Recommend and facilitate quality improvement efforts.

Build the foundation of business process management where the organization leverage data/analytics/process thinking to drive daily operations.

Execute projects, bring increase revenue to bring savings / improvements to the organization

What you will need: This position is available only in Canton, MA.

Candidate must live a commutable distance to Canton, MA. as much of the work will be on site.

Bachelor's degree in industrial engineering, process engineering (Six Sigma BB), Lean practitioner, manufacturing engineering, software engineer, business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.

Requires strong management, organizational, team building, coaching and mentoring skills.

Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence

General knowledge of financial and/or payment solutions technology including systems, applications and banking practices

Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations.

Skill in productivity, planning, and workload management

Requires solid decision-making and problem-solving skills.

Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations.

Knowledge of capacity planning.

Knowledge of resource management and allocation

Process documentation.

Project management skills

Strong data analysis and excellent excel skills.

Knowledge of resource management and allocation

Self-starter, requiring minimal guidance

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back.

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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