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Mac Admin

San Francisco, CA, United States

Setup and configuration of all MAC OS system

Support Macs, PCs, IOS devices, network equipment, and related peripherals

Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.

Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.

Coordinate and prioritize daily team workload and first level technical escalations

Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation

Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.

Manage all IT equipment and application inventory, licensing, and asset tracking

Imaging and reimaging of MAC's Laptops to latest OS Version

Diagnosing and Troubleshooting MAC related OS and Hardware problems

Strong ability to interact with Customers

Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac

Strong Troubleshooting of Mac Hardware or Software environments

Proactively monitors and reports performance and utilization of assigned technologies

Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

Strong communication skills, including the ability to be influential and persuasive with stakeholders.

7 to 10 years of MAC specialist

Good analytical and presentation skills

ITIL V3 certified.

Competent working in one or more environments highly integrated with an operating system (MAC). JAMF Certifications a plus

Willingness to work flexible hours when needed

Excellent customer interface skills

Good interpersonal communication skills

Understanding of customer satisfaction principles and practices

Ability to work under pressure

Strong communications skills, both written and oral

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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Mac Admin jobs in San Francisco, CA, United States

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