Benefits Account Manager

Springfield, MA, United States

Location: Springfield, MA

Employment Type: Full-Time

Salary: Competitive

Summary

Job Description

This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time after providing adequate notice and discussion. Under the direction and oversight of the Benefits Director, the incumbent is responsible for working proactively and effectively managing the client health insurance, flexible spending plan, health reimbursement contracts and programs, to include COBRA administration and developing benefit strategies and process improvement initiatives for optimized operations, cost efficiencies and improved delivery.

Requirements

Key job criteria/responsibilities/standards

Work with current clients in response to questions and requests for quotes to develop effective and practical benefit strategies related to cost, delivery and administration.

Develop strategies and benefit package presentations for review with prospective clients and current clients alike to ensure the delivery of progressive and effective benefit programs.

Maintain knowledge base of changing regulations and requirements in the benefit administration and delivery arena and communicate significant changes to clients.

Conduct on-site client visits. The purpose of these visits shall include guiding the client on plan design, plan changes, industry trends and cost containment.

Maintain current knowledge on changing regulations and new trends related to employee benefits including HIPAA guidelines and the Federal Health Care Reform Act through attendance at professional seminars and continuing education courses.

Analyze and communicate results to clients of the implementation of new benefit programs and delivery methods.

Provide product knowledge, support and guidance to benefits staff.

Provide support with benefit projects and initiatives as necessary in support of Benefits Director.

Other duties as assigned.

Knowledge, Skills, And Abilities

Ability to read, analyze, and interpret benefits periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Must have strong proficiency in analyzing cost/benefit ratios, utilization analysis and developing methodology for administration of Section 125 Plans and COBRA.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply the concepts of basic math.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format. Ability to assimilate a client’s requests into a deliverable product.

Must have demonstrated experience working with clients and customers in developing solid working relationships and rapport.

Must be highly proficient in Microsoft Office to include Word, Excel, Outlook, Power Point.

Knowledge of internal systems AMS client tracking, DataPath/COBRA, HSA, and Alegeus software systems and programs preferred.

Must be able to communicate effectively both orally and written.

Ability to prioritize job tasks and multi task function.

Typical Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work, frequent sitting

Must be able to lift, carry, push, pull or otherwise move objects up to 10 pounds

Intermittent bending, stooping, or stretching

Good visual acuity, constant viewing of computer screen

Requires prolonged fingering/typing

Requires hand/eye coordination and manual dexterity

Education And Experience Requirements

Bachelor’s Degree required

Three years previous experience in employee benefits processing and/or client relationships with a primary focus on benefit design and delivery.

Experience working in the brokerage or carrier sector desired.

Flexible Compensation (CFC) and Flexible Compensation Specialist (FCS) Certifications preferred but not required

Certified Employee Benefit Specialist (CEBS) preferred but not required

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Additionally, nothing in this job description restricts management’s right to assign or re-assign duties & responsibilities to this job at any time.

Employees will be required to follow any other job-related instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

VALIDATION

I understand the purpose, requirements, essential functions/duties, and standards for the performance of this position. I further acknowledge that management has the right to assign or re-assign duties and responsibilities to this job description.

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