Salesforce Service Cloud Developer

Austin, TX, United States

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the department

Cloudflare’s CIO organization has an Enterprise Applications Team that operates our enterprise systems end-to-end, providing process cohesiveness across the functional areas. This enables our Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us.

Within the Enterprise Applications Team is a Go-To-Market team whose main responsibility is to manage our Salesforce platform (Marketing, Sales, Service/Success) in addition to other platforms that support our CRM functional areas.

What you'll do

Cloudflare is looking for a certified Salesforce developer with a focus on Service Cloud functionality to join our Enterprise Applications team. In this role, you will work closely with our internal Business support and service stakeholders to deliver a world class application experience with our Salesforce platform.

Examples of desirable skills, knowledge and experience

B.S. in Computer Science or similar field

Strong experience writing Visualforce, Lightning Component, Apex classes and triggers with a proficiency in HTML, XML, JavaScript, SQL, CSS, Java and REST-based web services

Salesforce Certified Platform Developer, Service Cloud Consultant, App builder certification strongly desired

Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants

Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration, and admin team.

Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of Service Cloud, variety of different support channels and case routing rules

Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data

Highly organized, results-driven, with exceptional attention to detail

Has expertise in developing and preparing use cases, functional specifications, and technical requirements

Ability to understand and represent the needs of the end user in a software development environment

Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment

Strong consultative and advisory skills

Excellent written and verbal communications

Experienced in working with both internal and system integrator teams for development

Experience with Jira and Google Suite

Experience in supporting internal and external auditors with SOX ITGC, SOD

Compensation

Compensation may be adjusted depending on work location.

For Colorado-based hires and Washington hires: Estimated annual salary of $140,000 - $171,000.

For New York City-based and California (excluding Bay Area): Estimated annual salary of $153,000 - $187,000

For Bay Area-based hires: Estimated annual salary of $161,000 - $197,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

Fertility & Family Forming Benefits

On-demand mental health support and Employee Assistance Program

Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance

Life & Accident Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave

Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project : We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership : Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.