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Insight Global
Palo Alto, CA, United States
Compensation : $28/hr to $35/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer
Job Source: Insight GlobalDanta Technologies
Santa Clara
Job Description: A senior Desktop Support Technician who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use var...
Job Source: Danta TechnologiesDiverse Lynx
Santa Clara, CA, United States
Job Title: Desktop Support Technician Location: Santa Clara, CA Onsite Day 1 Duration: Full Time Job Description: Skills: Should have 5+ years Relevant experience in Desktop Support and Administration VPN Connectivity/Installations Hardware Setup/configuration , troubleshooting and replacement. Deploying Laptops with all the updated softw
Job Source: Diverse LynxInsight Global
Palo Alto, CA, United States
Compensation : $28/hr to $35/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer
Job Source: Insight GlobalOption 1 Staffing Services, Inc.
Menlo Park, CA, United States
Desktop Support Technician Long Term Contract Menlo Park, CA $40 - $43/hour Our Client, a globally recognized award-winning hospital is actively seeking a Desktop Support Technician to work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their est
Job Source: Option 1 Staffing Services, Inc.Securify
Mountain View, CA, United States
Job Description Job Description Desktop Support, Securify Full-Time In-Person Position, Mountain View, CA 401K, Dental, Medical, Vision Compensation: $35-$45 per hour, depending on experience Desktop Support Responsibilities and Job Duties: Basic troubleshooting and support for Windows and MacOS environments. Setup, configuration, and troubles
Job Source: SecurifyImperative Care
Campbell, CA, United States
Job Title: Desktop Support Technician Location : This position is based in our Campbell, CA office and is on-site and full time. Why Imperative Care? Do you want to make a real impact on patients? Imperative Care is changing the way stroke is treated. As part of our team, you’d be developing breakthroughs that will revolutionize the future of st
Job Source: Imperative CareTEKsystems
San Jose, CA, United States
Title: Desktop Support Technician Terms: 3 Month Contract Target compensation: $28-30/hr. Location: San Jose, CA (MUST SIT ONSITE) Target Start Date: TBD Company Size: Enterprise Notes: This is an ONSITE position in San Jose, CA (MUST SIT ONSITE) Description: As a Desktop Support Technician at Synaptics, you will work along side 1 other tec
Job Source: TEKsystemsSan Jose, CA, United States
Respond to and resolve complex Level 2 IT support tickets for all employees (onsite and remote) - Technology and Applications
-take remote control of the end-user device, and provide advanced remote IT support and troubleshoot IT/Desktop issues
- Monitor ticket queue and complete day-to-day support activities to assure timely service delivery and customer support with a high degree of quality
- Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users
- Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)
- Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software
- Provide support to users in various remote locations onsite when needed - this role may have to travel on case by case babsis depending on need.
- Help develop IT tools and processes to promote efficient and effective end-user support practices
- Set up new user accounts and workstations
- Support office technology - such as printers, video conference units, and digital whiteboards
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes
This is what you'll need:
- At least 5+ years of relevant IT support experience
- High School education required - Bachelor's degree preferred
- Strong written, verbal communication and customer service skills are a must
- Support Experience with Office365, all leading browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
- Familiarity with standard ticketing tools (ServiceNow, Jira)
- Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
- Tech Savvy - Ability and passion for learning new technology and tools
- ability to travel to remote sites as needed
Experience with:
Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives - Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs
Tech Savvy -
Ability and passion for learning new technology and tools - Passion for Customer Support
A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills
The ability to analyze support requests and prioritize them based on impact
Discipline
The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
Self-motivating, requires little supervision and can hit the ground running
Desktop Support Technician jobs in San Jose, CA, United States
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