Enrollment Assistant - Graduate
Indianapolis, IN, United States
Enrollment Assistant - Graduate
Job no: 495086
Work type: Staff Full-time
Location: Indianapolis
Categories: Administrative
Position Overview
Join us in serving students during their college search process and supporting the University's enrollment goals. Butler University's Enrollment Operations Office seeks a collaborative and service-oriented individual with strong communication skills, resourcefulness, and attention to detail. This position supports the admission application process. Primary responsibilities include accurate and efficient processing of applications, maintaining data in Slate CRM, and responding appropriately to inquiries from internal and external constituents.
Responsibilities
Primary support of the application processing for graduate applicants
Processing support to undergraduate first year, transfer, and non-degree admission
Support communication efforts via email inbox and call center with undergraduate, graduate, and non-degree students through the life cycle from prospect to graduate
Maintain letter templates (including online), decision queries, signature macros, decision trackers
Confirm and process admissions decisions for graduate applications
Process requests for program changes, deferrals, waivers and withdrawals for undergraduate, graduate and non-degree students
Maintain AI Chatbot by monitoring incoming questions, completing review of unanswered/missed questions, and editing and updating current responses to ensure information is up to date and accurate
Ensure data integrity or prospective, applicant, and matriculated student records, including but not limited to, consolidating duplicate records
Troubleshoot and resolve Slate or PeopleSoft application issues by creating and managing system queries and/or working with IT for resolution
Test applications and processes and document issues prior to them going live
Provide event support for large admission events, including those occurring outside of the typical workday
Update and maintain policies and procedures
Process confidential material
Maintain and archive records per University policy
Special projects as assigned
Required Qualifications High school diploma
Minimum experience of 2-3 year in database management and/or manipulation
Excellent customer service skills
Excellent oral and written communication skills
Excellent attention to detail
Advanced ability to multi-task
Demonstrated ability to use Microsoft Office programs (Word, Excel, Outlook)
Customer service experience
Experience handling a multi-line phone system
Preferred Qualifications Experience with Slate or another CRM
Experience with Microsoft Teams
Higher education or secondary education work experience
BU Benefits and Perks
Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include: Paid Time Off and Holidays : 18 days of paid time off (vacation and PTO days)
8 Paid Holidays
Paid Winter Break between Christmas Eve and New Year's Day
Paid Parental Leave (after 1 year of full-time employment)
Health : Comprehensive medical, dental, and vision plans including disability and life insurance programs
Retirement : 10% employer contribution after 1 year of full-time employment
Tuition Assistance : Remission of tuition for classes taken at Butler for employees, spouses, and dependent children. Eligibility after 9 months of full-time employment
Employees & spouses- undergraduate/graduate degrees
Dependents (under age 26)- undergraduate degree
Covers tuition only
Tuition Exchange Program for Dependents
Butler Facilities Access, Discounts and Perks : Access to Butler's on-site fitness facility and libraries for full-time staff and faculty
LinkedIn Learning Courses
Free premium subscription to the Calm App
Free subscription to the WSJ and NYT
Discount at the College Bookstore
Discount on select Athletic and Arts/Events Center Performances
About Butler
Butler University is a private, nationally recognized comprehensive university encompassing six colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, and Pharmacy & Health Sciences. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.
Join us at the crossroads of tradition & transformation. A career at Butler University means so much more than a job. Join the dedicated, innovative, and supportive community of faculty and staff that is moving Butler Beyond.
Butler University is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.
Advertised: April 10, 2024
Applications close: