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Cardinal Health
Indianapolis, IN, United States
WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and
Job Source: Cardinal HealthGrundfos
Indianapolis, IN, United States
IT Application Specialist Application deadline: asap Workplace: Hybrid Position Job Location (Short): Indianapolis, Indiana, United States Contract Type: Full-Time Employment Type: Regular Peerless: having no equal; matchless, unrivaled. At Peerless, a Grundfos subsidiary, our team of experts come together with a common passion for manufactur
Job Source: GrundfosHealthEdge
Indianapolis, IN, United States
Overview JOB TITLE: Application Support Engineer JOB LOCATION: REMOTE EMPLOYMENT IS AVAILABLE FOR THIS POSITION. TELECOMMUTING FROM ANYWHERE IN THE UNITED STATES IS POSSIBLE. Company Headquarters is in Burlington, Massachusetts. REQUIRED TRAVEL: None REPORTS TO: Manager, Tech Services Engineering POSITION SUMMARY: The Application Support Engi
Job Source: HealthEdgeUSIC
Indianapolis, IN, United States
Job Description: Location: 9045 River Road, Indianapolis, IN 46240 This position is 100% in-office No remote or hybrid options are available. Position Summary We are seeking an Application Support Manager to join our IT Operations Team. In this role, you will be responsible for building and managing a team of application support engineers and q
Job Source: USICSaxon Global
Indianapolis, IN, United States
Remote Application Support Engineer Apex Systems is looking for a qualified individual to fill an immediate opening for a Remote Application Support Engineer position. Please see the job description below for details of the role. Job Duties and Responsibilities: This position troubleshoots software issues and provides solutions for clients, wor
Job Source: Saxon GlobalHerff Jones
Indianapolis, IN, United States
Position: IT Support Specialist Location: Indianapolis, IN Starting Min. Pay: $50K/annually THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' p
Job Source: Herff JonesBostwick Braun Company, Inc.
Indianapolis, IN, United States
Summary: The IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role supports internal clients, helping to keep employees productive, helping them via telephone, or electronically. This position reports directly to the VP of IT. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides technical assi
Job Source: Bostwick Braun Company, Inc.Gregory & Appel Insurance
Indianapolis, IN, United States
Job Description We are seeking an IT Support Specialist to join our team at G&A. This position will play a crucial role in ensuring the smooth operation of our technology infrastructure. Under the guidance of the IT Manager, you will support and maintain our hardware and software systems and provide vital technical assistance to our staff and stake
Job Source: Gregory & Appel InsuranceIndianapolis, IN, United States
About Us:
We are a production company that is passionate about delivering captivating stories to today's audience. As a rapidly growing media company, we prioritize talent and dedication, fostering a culture of advocacy where we leverage our platform to make a positive impact on people's lives.
About the position:
We're seeking a dedicated and customer-focused App Support Specialist to join our team. In this role, you will be the primary point of contact for users encountering technical issues with our mobile application. Your mission will be to provide exceptional support and troubleshooting assistance, ensuring our users enjoy a seamless experience.
Responsibilities:
Act as the first point of contact for users seeking technical support via email, chat, or phone.
Diagnose and resolve user-reported issues with the mobile application, encompassing login problems, playback issues, and app crashes.
Document and track user-reported issues using ticketing systems or similar tools, preferably ZenDesk.
Collaborate with cross-functional teams, such as developers and QA testers, to investigate and resolve technical issues.
Provide clear and timely updates to users regarding the status of their support requests.
Identify trends or recurring issues, escalating them to appropriate teams for further investigation and resolution.
Offer guidance and assistance to users on app features, functionality, and best practices.
Continuously update and maintain knowledge base articles and support documentation.
Requirements: 1-3 years of experience in technical support or customer service, preferably in a software or technology company.
Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve technical issues efficiently.
Excellent communication and interpersonal skills, adopting a customer-centric approach to support.
Familiarity with mobile platforms (iOS and Android) and mobile applications.
Experience using ZenDesk or similar ticketing systems for customer support.
Ability to thrive both independently and collaboratively in a fast-paced environment.
Flexibility and adaptability to evolving priorities and user needs.
Empathy and patience in assisting users experiencing technical issues.
Perks & Benefits Opportunities for professional growth and development.
A supportive and inclusive work environment.
Collaboration with a talented and passionate team.
Involvement in a leading media company in the industry.
Competitive compensation package.
Benefits contribution.
401(k) retirement plan with match.
Paid time off.
Engaging in team events and activities.
Relocation package for eligible candidates.
This is a full-time, on-site/in-person position located in Indianapolis, IN
Email Alert for Application Support Specialist jobs in Indianapolis, IN, United States
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