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Closed Loop Partners
Jersey City, NJ, United States
Location : Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations) Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of the metal, glass and plastic, and 50% of the paper, collected by the Ne
Job Source: Closed Loop PartnersRichard Fleischman & Associates
New York, NY, United States
The Service Desk is the heart of RFA's support operations which provides nonstop global IT support to all our customers. We are known for our personalized white-glove approach to all our customer interactions which has led to years of achieving exceptional customer satisfaction. The Service Desk Engineer role is at the forefront of all our customer
Job Source: Richard Fleischman & AssociatesContinuous Networks LLC
Newark, NJ, United States
Job Description Job Description This position’s purpose is to provide initial service response while upholding excellent customer service standards to our clients. Service Desk Support Engineers serve as the front line in receiving support tickets and calls. This individual is responsible for quickly triaging all reactive support tickets, diagnos
Job Source: Continuous Networks LLCBowman Williams
Jersey City, NJ, United States
Location : Jersey City, NJ / Salary : $40,000-$50,000 Service Desk Engineer We have a position open for a Help Desk Service Engineer to work on the Service Desk providing high quality support to clients. At least 1 year of experience working with Managed Service Providers or Cloud Service Providers is required for the Help Desk Service Engineer.
Job Source: Bowman WilliamsTomra
Brooklyn, New York
Job Description The main duties include: • Performing corrective servicing: Analysing, diagnosing and rectifying equipment issues to minimise downtime of RVM installations. • Performing preventative servicing: Service and maintain installed equipment including scheduled maintenance visits. • Reporting on service assignments and faults (online a
Job Source: TomraNova Ltd.
, NY, United States
Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new
Job Source: Nova Ltd.Photonics Service Group, Inc.
, NY, United States
Field service of medical lasers. Extensive travel, great benefits, excellent pay, never boring. PLEASE DO NOT APPLY FOR THIS POSITION UNLESS YOU HAVE AN EXCELLENT UNDERSTANDING OF ELECTRONICS, OPTICS AND LASERS. You will be factory trained on numerous medical and dental laser systems. Nd:YAG, Alexandrite, Ruby, TFL, Erbium, and diodes to name a f
Job Source: Photonics Service Group, Inc.TechGenius Solutions Inc.
, GA, United States
Job Description Job Description TechGenius Solutions Inc. is committed to providing AGV services in the industrial and logistics area, with a focus on AGV project planning, implementation, and after-sales service. We offer professional consulting services, implementation, and after-sales services, as well as integrated solutions for AGV manufactu
Job Source: TechGenius Solutions Inc.Jersey City
Job Description Job Description Location : Hybrid / Tristate Area (visits to Brooklyn and Jersey City locations)
Balcones, an emerging leader in the municipal recycling industry, was established in 2003 and has quickly become the cornerstone of the New York City curbside recycling program. We process 100% of the metal, glass and plastic, and 50% of the paper, collected by the New York City Sanitation Department throughout the five boroughs of the city.
In 2013, Balcones opened its state-of-the-art materials recovery facility in Brooklyn, NY - the largest co-mingled recycling facility and one of the most advanced in North America. That same year, Balcones expanded into processing recyclables for a portion of Chicago's South Side "Blue Cart" curbside recycling program.
In addition to NYC, Balcones now serves several NJ municipalities and counties, and in recent years has expanded operations to Florida. We are an operations-intensive business, processing large tonnages at multiple facilities, producing sorted commodities for the recycled materials market.
Balcones is proud to be an equal opportunity employer. We value the diversity of all of our employees, and we are committed to creating a working environment that is built on a foundation of respect and inclusion, where everyone can contribute, advance on merit, and realize their full potential.
Role
Balcones is seeking an experienced, full-time Field Service and Service Desk Engineer for our dynamic, fast growing organization. The Field Service and Service Desk Engineer will oversee the provision of front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. This includes ensuring the efficient resolution of service tickets in a timely manner according to SLA. This role has responsibility for management of the IT Field Support team and must have excellent customer service & problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route for resolution.
They will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will be responsible for support of multiple platforms including desktops, laptops, mobile devices, telephony, and videoconferencing equipment.
Key Responsibilities
Management and development of IT Field Support
Support the completion of technology aspects of continuous improvement initiatives where required
Ensure self and direct report compliance with the requirements of the Safety, Health, Environment and Community Systems.
Effectively manage direct reports to ensure tasks are performed in an efficient and safe manner in line with company standards.
Facilitate support to business through resolution of more complex application issues
Support group IT as required
Development of technology solutions
Qualifications
Strong leadership skills.
Excellent written, oral, and interpersonal communication skills.
Exceptional knowledge of computer hardware, software and peripherals
Deep-seated experience with desktop and server operating systems
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
Demonstrated ability to apply IT in solving business problems.
Strong understanding of human resource management principles, practices, and procedures.
2+ years experience managing and/or directing an IT team
5+ years experience in IT desktop support equivalent
Must have one or more of the following certifications: CompTIA A+
CompTIA Network+
CompTIA Security+
Balcones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
You must have US Work Authorization in order to be considered for any open Balcones position.
Salary: $100,000 - $120,000 (commensurate with experience)
Field Service and Service Desk Engineer jobs in Jersey City
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