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StyleAI
San Francisco, CA, United States
About Us StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona , Crafta , and Adwin , helping busines
Job Source: StyleAIAtlassian
San Francisco, CA, United States
Head of Customer Experience & Strategic Programs At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately
Job Source: AtlassianAirtable
San Francisco, CA, United States
Airtable’s mission is to bring the power of computing and software development to everyone. We are developing a powerful and extensible toolkit that our customers can leverage to solve a variety of different problems and workflows. We’ve seen our most sophisticated customers use the product to run global processes across thousands of employees, coo
Job Source: AirtableDolby Laboratories, Inc.
San Francisco, CA, United States
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Job Source: Dolby Laboratories, Inc.Cardless
San Francisco, CA, United States
At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched 9 credit cards, including for the largest mall operator in the U.S. and the largest airline in South America. We help businesses bring imaginative card programs to life, and have pioneered technology to embed credit
Job Source: CardlessOrigin
San Francisco, CA, United States
About Origin Origin is reimagining wealth management by making it accessible and affordable to all. Today, money is the [#1] source of stress - more than jobs, health, and relationships combined. That stress is exacerbated in the current economic environment, which is presenting people with once-in-a-generation financial challenges. Origin is tack
Job Source: OriginSprig
San Francisco, CA, United States
Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion, Square, Drop
Job Source: SprigAidaly
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care, worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families to f
Job Source: AidalySan Francisco, CA, United States
[Full Time] Head of Customer Experience at Fleek (United States) | BEAMSTART Jobs Head of Customer Experience Fleek United States
Date Posted
05 Apr, 2023
Work Location
San Francisco, United States
Salary Offered
$2000000 — $6000000 yearly
Job Type
Full Time
Experience Required
6+ years
Remote Work
Yes
Stock Options
Yes
Vacancies
1 available
About Fleek Fleek is a B2B Marketplace for wholesale second-hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers around the world. We are backed by top Silicon Valley VCs like Andreessen Horowitz (a16z), Y Combinator, and more.
About the Team Fleek is a set of funky individuals who find unity in diversity with the single mission of helping sustainability and promoting circular fashion while building a beautiful product experience.
Our 18 people team consists of ex-YC founders leading our engineering effort, and ex-Uber folks leading our operations and supply strategy. Our Growth team is led by folks who went to Cambridge, Oxford, and UC Berkeley.
About the Role You will be responsible for owning and improving the customer experience from once an order has been placed till after it has been delivered and all queries and complaints. They will work closely with various teams across Fleek, including product, ops, growth and supply to identify pain points and opportunities for improvement.
This role will play a key role in shaping and managing the overall customer experience, using customer feedback and data to inform decisions and strategies and build strong relationships with customers to drive loyalty and retention on the platform.
Responsibilities will include:
Champion the customer voice in company processes
Develop category wide product quality guidelines for Fleek and improve quality control across the value chain
Design effective customer communications to align expectations and reduce inbound queries
Improve customer experience post order creation to minimize friction
Understand the reasons behind common customer queries and complaints and design process improvements that reduce customer complaints
Optimize the complaint resolution process to minimize resolution time
Own the end-to-end returns and refunds experience for customers, from managing inquiries to ensuring process with minimum friction
Continuously monitor customer feedback to drive process improvements
Requirements
3+ years experience in customer care and at least 2+ years experience in a startup environment
Strong product thinker - can improve process through product
Customer centric thinking
Excellent communication and collaboration skills
Strong problem-solving and critical-thinking skills
Benefits At Fleek we believe in happy employees :-)
Comprehensive healthcare coverage
Exclusive employee clothing drops courtesy Fleek
Flexible work hours & time off. We don’t care where you are as long as the work gets done
Shared ownership: Being On Fleek means you’ll own a part of itPrior experience of setting up a CRM is preferred, working with CRMs is a must
About Fleek A B2B marketplace for wholesale second hand fashion Company Size: 1 - 5 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Head of Customer Experience jobs in San Francisco, CA, United States
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Please refresh the page and try again.
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