Customer Service Representative - Houston, TX
Houston, TX, United States
**Customer Service Representative - Houston, TX**
Sales & Marketing Houston , Texas **What were looking for:**
We have an exciting opportunity for a Customer Service Representative in Houston, Texas. The Customer Service Representative works closely with co-workers, vendors, and customers in handling inside sales and customer service responsibilities. Supports the lean process to maximize profitable growth, provides premier customer service and quality, and promotes cost reductions, continual improvement, and safety.
The Winchester values are Accountability, Collaboration, and Empowerment (ACE). These values guide how we lead and how we work at Winchester and allow us to do all that we do for our employees and customers!
* Point of contact for customer correspondence including requests for quotation, purchase orders, expedites, cancellations, quality issues and other complaints
* Review purchase orders, specifications, documentation requirements, etc (contract review) received from customers and coordinate with other departments to ensure all customer requirements can be met, and communicate exceptions and/or acceptance back to customer
* Create quotations and communicate to customer
* Enter sales orders, send order acknowledgement, and proactively expedite, keeping customers informed of status/issues
* Voice of customer - liaison between customers and engineering, production, shipping, and other departments to address customer needs, impact, and solutions before, during, and after order fulfillment. Escalate customer concerns to Management.
* Provide reports to management as well as keeping management advised on matters of significance regarding customers, opportunities, and department issues
* Assist with review and update of pricing and literature as required
* Assist with training as required
* Assist with receiving, packaging, and shipping of product as needed
The Customer Service Representative collaborates across Winchester in a way that leads by example, holds people accountable and utilizes data to make informed decisions. They work with management, employees, vendors, and customers to have a positive impact on the organization.
* Provide an honest opinion with respect to the role and the relevant processes
* Establish communication channels with management, co-workers, customers, and vendors to ensure effective communication
* Evaluate ways to reduce costs and streamline processes
**Criteria for Success:**
* Extensive experience in inside sales or customer service
* Extensive experience with MRP and CRM software
* Excellent communication skills
* An unrelenting desire to meet due dates, satisfy customers, and ability to re-prioritize daily
* Analytical and problem-solving skills
* Good attendance and punctuality
**Communication Systems We Use:**
* Microsoft Navision ERP
* G-Suite
Winchester Interconnect is a leading global provider of interconnect solutions that help fuel the ever-changing electronics industry. Throughout our 75 year history, Winchesters business strategy, technical capabilities, passion for quality, and service have supported our customers innovation.
As Winchester continues to expand, it is placing increased emphasis on its people, products, operations, supply chain, and key relationships while encouraging a transparent environment that fosters innovation.
Accountability, Collaboration, and Empowerment are the fundamentals of the Winchester Interconnect Leadership Strategy. These values are part of our every day at Winchester Interconnect, and this is how we are able to do all that we do for our employees and customers.
We believe in empowering our workforce to think outside the box and make decisions that move our business forward. We hold ourselves and others accountable for following through on what we say we are going to do. We collaborate between departments, teams, business units, and customers to share best practices and become the best interconnect company in the world.
***At Winchester, we dream big, get stuff done and like to have fun!***
Full-time position with competitive salary and benefits.
Visit for additional information about the organization.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
*****Candidates Only-No Third-Parties*****
Location Houston , Texas