Service Coordinator
Torrance, CA, United States
Job Type
Full-time
Description
Position Overview:
Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
• Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.
• Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports
• Manage parts inventory
• Manage parts ordering
• Take all inbound customer service calls (estimated to be about 15-20% of workload)
• Assist field technicians in troubleshooting
• Create service SOPs
• Manage open box inventory and refurbishment process
• Maintain parts lists and technical drawings
• Seek, promote, generate, and communicate potential sales leads to outside sales staff
• Assist in scheduling, organizing, and attending tradeshows
• Assist in maintaining showroom
• Conduct service training
General Sales Support
• Cross train with Inside Sales Coordinators for coverage
• Become an additional contact for direct customer sales
• Assist Inside Sales Reps with managing sales duty overflow
• Assist and complete special projects as required
• Assist with customer visits to corporate offices or dealer meetings
• Communicate effectively and often with sales team, customers and all internal departments
• Prepare, manage, and ship sales materials to dealers.
• Assist with tradeshow set-up/teardown
Maintain Work Practices:
• All paperwork and database entries filled out completely and accurately
• Maintain work area to 5S standards as posted in work area
• Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts
Marginal Job Functions:
• Follow all related SOP's
• Other duties and responsibilities as needed
Requirements
Education:
• Associate degree or combination of equivalent of education and experience preferred
Experience:
• Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
• 1 - 3 years of experience in customer service preferred
Other Requirements:
• Proficient in Excel, Work, PowerPoint, Outlook, Internet
• Not required but strongly preferred: Experience in Microsoft CRM and SAP.
• Occasional domestic travel will be required
• Occasional field service work will be required
• Valid driver's license is required
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs
EOE/M/W/Vet/Disability
#ZR #Ops3
Salary Description
$23.00 per hour