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Confident Cannabis
Palo Alto, CA, United States
[Full Time] Customer Support Engineer at Confident Cannabis (United States) | BEAMSTART Jobs Customer Support Engineer Confident Cannabis United States Date Posted 16 Dec, 2022 Work Location Palo Alto, United States Salary Offered $70000 — $100000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacanci
Job Source: Confident CannabisMETA
Sunnyvale, CA, United States
Summary: The Business Enablement Team (BET) within META Reality Labs is looking for a Data Analytics Engineer with deep technical and functional understanding and expertise of supply chain for the consumer electronics industry with an emphasis on Enterprise Customer Service. Enterprise Customer Service is a function within the Customer Inventory O
Job Source: METACareerBuilder
Pleasanton, CA, United States
**Technical Customer Support Engineer** at ServiceMax Pleasanton, CA **Who We Are:** ServiceMaxs mission is to help customers keep the world running with asset-centric field service management software. As the recognized leader in this space, ServiceMaxs mobile apps and cloud-based software provide a complete view of assets to field service teams
Job Source: CareerBuilderTarana Wireless, Inc.
Milpitas, CA, United States
**Wireless Customer Support Engineer** * Milpitas, CA * Full Time * Experienced Wireless Customer Support Engineer provides enterprise level support to our customers and partners with the install, integration and support of the Tarana wireless suite of wireless mobile solutions. This is a dynamic role where you will provide technical assi
Job Source: Tarana Wireless, Inc.BayInfotech
San Jose, CA, United States
Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. Provides technology/product training and intellectual p
Job Source: BayInfotechZEDEDA Inc.
San Jose, CA, United States
ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestration
Job Source: ZEDEDA Inc.ZEDEDA
San Jose, CA, United States
ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control. ZEDEDA delivers a distributed, cloud-native edge management and orchestrat
Job Source: ZEDEDAAviatrix Inc.
Santa Clara, CA, United States
**Cloud Networking Engineer Intern - Customer Support** Santa Clara, California / Customer Engineering Customer Support / Intern **WHO WE ARE** Aviatrix is a well-funded, pre-IPO, hyper-growth enterprise-software company based in the heart of Silicon Valley (Santa Clara, CA). Aviatrix technology has proven solid at scale with nearly 600 enterpris
Job Source: Aviatrix Inc.Milpitas, CA, United States
Tarana Wireless is looking for a high-energy, self-starter to join our Customer Engineering Support Team. The ideal candidate has a solid knowledge of wireless communications with solid experience in troubleshooting and cloud platforms. Join us in making our recently launched G1 platform a success across the globe!
Customer Support Engineer provides enterprise level support to our customers and partners with the install, integration and support of the Tarana wireless suite of wireless mobile solutions. This is a dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.
Customer Support Team
* You will be part of a strong team of knowledgeable and committed wireless technical engineers
* You will be working closely with our engineer team in the job training and on-going learning and development
* We value our customer support role as it provides critical feedback and inputs to the product development and improvements based on customer interaction and tickets
Our Ideal Candidate
* A high degree of analytical and problem-solving abilities
* Strives for excellence and is known for resourceful and savvy technical ability
* You possess excellent customer-relationship skills, responsiveness, sensitivity and diplomacy
* Comfortable working both independently and collaboratively
* Advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges
Job Responsibilities:
* Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
* Assist customers with troubleshooting Tarana Wireless product and services performance and identify effective solutions to resolve issues
* Approach complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
* Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
* Manage communications to customers at all levels to maintain positive relationships
* Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
* Develop service dashboards (Kibana/Grafana) proactively bring issues and problems to the attention of the team; generating, proposing, and implementing innovative solutions to solve issues
Required Qualifications:
* B.S. in Computer Science or equivalent experience
* Wireless Technology (WIFI/ Cellular, Broadband) knowledge
* Solid understanding/experience of web services, databases, and relating infrastructure/architectures
* Experience with cloud platforms
* Excellent troubleshooting skills
* Creatively solve complex problems
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Customer Support Engineer jobs in Milpitas, CA, United States
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