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Interstate Parking Company
Denver, CO, United States
Results Oriented - Acts with a sense of urgency, desires to be challenged, loves the pursuit, proactive and creative problem solver, pushes for results and is determined to win Empathy - Cares about others and puts them first (teammates and clients), values EQ over IQ, operates on trust (not fear), acts with the best interest of others in mind Inte
Job Source: Interstate Parking CompanyThe Michael's Companies
Aurora, CO, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Aurora-7405 Market Place Dr time type Part time posted on Posted 2 Days Ago job requisition id R00229860 Store - CLEV-SOLON, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operat
Job Source: The Michael's CompaniesFanatics Inc
Denver, CO, United States
Company Overview Fanatics isbuilding a leadingglobal digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, FanaticsCollectibles, and Fanatics Betting & Gaming, allowing sports
Job Source: Fanatics IncCIN7 Ltd.
Denver, CO, United States
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world. Cin7 is expanding very quickly with a mission to empower produc
Job Source: CIN7 Ltd.The Michael's Companies
, CO, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Virginia Beach-1169 Nimmo Pkwy Ste 222 time type Full time posted on Posted Yesterday job requisition id R00254910 Store - VA BCH-RED MILLS, VADeliver a customer centric shopping experience by managing and delivering effective
Job Source: The Michael's CompaniesMichaels Stores, Inc.
Denver, CO, United States
Store - DEN-COLORADO BLVD, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Stand
Job Source: Michaels Stores, Inc.Ricoh Americalatina
, CO, United States
¡We invite you to review our job opportunity at Ricoh Colombia! We are seeking a dynamic and strategic-minded individual to join our team as a Service Operations Manager. In this role, you will be responsible for driving local service strategies, aligning them with regional objectives, and overseeing the implementation of business plans. Your prima
Job Source: Ricoh AmericalatinaThe Michael's Companies
Denver, CO, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Denver-2780 S Colorado Blvd Ste 306-B time type Full time posted on Posted 2 Days Ago job requisition id R00253114 Store - DEN-COLORADO BLVD, CODeliver a customer centric shopping experience by managing and delivering effective
Job Source: The Michael's Companies, CO, United States
COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict health and safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.
**Work on interesting projects wherever you are, at home or in one of our offices around the world.**
At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.
* 43,000,000 Monthly Transactions
* 120 Fortune 1000 Clients
* 34 Years
* 19 Countries
* 1 You
**Manager-Customer Experience**
**Req:** 22001185_en City: Bogota State: Cundinamarca CO Work Location: Torre Krystal hide-job: 22001185_en CO **Job Description:**
Sutherland is seeking an organized and reliable person to join us as a **Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Experience Managers in this role get to:**
**Collect and analyze customer feedback**: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer.
**Ensure compliance:** with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers.
**Built a positive experience:** cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience.
**Create a quantifiable increase in Customer Experience:** This critical team member will also collaborate with other team members and the business to improve results.
**Take ownership of customer feedback:** and take action to prevent or mitigate them before they affect any other customers.
**Assure control:** track and report monthly KPIs Team, track and report CX Pillars quarterly. Perform Ad Hoc requests for data, special reports, and analysis from a variety of departments to help them focus on opportunities for improvement or celebrations of success. Monitor and take action on Customer Surveys.
**Manage and create projects/initiatives:** track data and identify trends.
**Perform Project Management Activities:** such as help to identify potential value-added projects.
**Perform Team Management Activities:** Participate in the sourcing, attracting, selection, onboarding, and managing of interns.Engage in onboarding, training, and developing of CX interns. Escalate opportunities for quick wins when a new pattern of issues emerges.
**Qualifications:**
**Our most successful candidates have:**
* Overall Experience 10-15 years, At least 3-5 years of work experience in the same capacity or At least 4 years of Supervisory experience
* Creativity, proactivity, and have a bias for action
* Experience with customer experience
* Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense
* Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement
* Ability to inspire others to action and to influence without authority is absolutely necessary
* Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design
* Passion for learning/learning agile
* Excellent written communication skills
* Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel
* Exceptional research skills
* The ability to exude a professional demeanor and appearance
* Attention to detail and excellent organizational skills
* The ability to function in a fluid environment, with fast change, and fast prototyping and design
* A degree in Marketing, Organizational Development, Psychology, Customer Experience, or a related field is preferred, but not required
* Previous track record of success in customer experience management may be substituted for education
* Bachelor Degree
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Manager-Customer Experience jobs in , CO, United States
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