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Uhaul
Boston, MA, United States
Location: 1550 VFW, West Roxbury, Massachusetts 02132 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s
Job Source: UhaulCobra Power
Boston, MA, United States
Job Description Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have exp
Job Source: Cobra PowerHoshizaki America
Franklin, MA, United States
Job Description SUMMARY Customer Service Representatives play a pivotal role in ensuring customer satisfaction and fostering strong relationships between the company and its customers. Primary responsibility is to provide exceptional service by addressing inquiries, resolving issues, and managing customer orders in an efficient and effective mann
Job Source: Hoshizaki AmericaWellist
Boston, MA, United States
Wellist is seeking a detail-oriented individual to help make life easier for our users (patients, employees, and their families). This role connects directly with users via phone and email to make sure they have all the support they need during sensitive and often challenging times. This can include things such as a dog walker for someone recoverin
Job Source: WellistU-Haul
Abington, MA, United States
Location: 403 Bedford St, Abington, Massachusetts 02351 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul compa
Job Source: U-HaulU-Haul
Somerville, MA, United States
Location: 600 Mystic Valley Pkwy, Somerville, Massachusetts 02144 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-
Job Source: U-HaulFamily Dollar
Woburn, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarMassachusetts Institute of Technology
Cambridge, MA, United States
Customer Service Representative Job Number: 24013 Functional Area: Facilities Operations Department: Dof Customer Service Center School Area: Department of Facilities Employment Type: Full-Time Employment Category: Non-Exempt Visa Sponsorship Available: No Schedule: M-F, 8:30 A.M. - 5:00 P.M. Email a Friend Save Save Apply Now Job Descrip
Job Source: Massachusetts Institute of TechnologyNeedham, MA, United States
Job Title
Customer Service Representative
Job Description Summary
The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility.
Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met.
Job Description
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required, or redirect calls as necessary. Escalate calls as required.
• Receives all work order requests via telephone or email and creates work order, determining description, correct trade skill set, priority, location, requestor and contact information.
• Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests
• Contacts customers to ascertain data omitted on work orders and follow up to determine customer satisfaction.
• Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.)
• Has general knowledge of facilities, technician capabilities, and knowledge of equipment used.
• Provides daily transitions to team and Management to include unresolved issues, main events and quality programs
• Tracks and assists in resolution of customer issues and follow-up.
• May be asked to perform random completed WO surveys to provide management with customer satisfaction report.
• Follows the utmost professionalism, positive corporate image, and enthusiasm when dealing with customer.
• Must be able to work in a team environment, communicate with other agents, develop computer skills, and promote a positive work ethic.
• Other duties assigned by Supervisor or Senior Leadership.
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
• High School diploma or equivalency.
• Experience in a maintenance environment and has an understanding of how it functions.
• Ability to speak, read, and write English fluently.
• Customer service experience in a contract service industry
• Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems.
• Pleasant and personable and patient disposition
• Excellent organizational skills
• Ability to remain calm and courteous when handling difficult calls and requests.
• Ability to apply sound judgment and decision-making skills in dealing with a variety of issues.
• Able to accurately enter data into a database.
• This individual should be self-motivated, stress and pressure resistant, as well as a quick learner.
• Must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.
• Have the ability and willingness to work rotational shift, if necessary, including days, evenings, and nights as well as overtime, weekends and holidays as required.
• Willingness to perform all assigned tasks within their ability.
• Proficient with Office 365, Excel,
WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:
The employee is regularly required to sit for extended periods; enter information into a computer via keyboard; talk and hear; vision abilities sufficient to view a computer monitor. The work environment is consistent with a typical office environment.
Employee must possess the necessary capabilities to perform all required functions listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
I have read the job description and I am able to perform the essential functions and meet the working conditions, physical and mental demands of the job. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Customer Service Representative jobs in Needham, MA, United States
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