Customer Service Specialist
San Diego, CA, United States
**Customer Service Specialist** Location **San Diego, CA** * Back up/Support Customer Services Associates (see CSA job description).
* Respond to Customer Service emails. Primarily past resident disputes.
* Training and continued support of maintenance and leasing staff.
* Maintain office supply inventory.
* Notifies property manager of repeat tenant complaints and/or unreasonable situations.
* Back up for processing fire sprinkler insurance claims.
* Make corrections/adjustments to resident/past resident ledgers. (AR is backup)
* Handles inquiries about security deposit refunds for past residents.
* Small claims court appearances if needed.
* Assist with unclaimed property research and reissue of checks.
* Post rent credit charges to ledgers if needed (backup).
* Verify if lost checks have cleared. Place stop payment and re-issue.
* Facilitate past residents and bank rep with possible forgery claims.
* An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.
* Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.
* Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.
* Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame.
* General understanding of companys policies and laws applicable to the conduct of business; follows and enforces such policies and laws.
* Works independently with little or only general supervision.
* Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.
* Ability to plan, budget, schedule staff and resources effectively and efficiently.
* Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.
* Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, residents, and customers.
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