IS Specialist

Memphis, TN, United States

IS Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a IS Specialist, you will play a key role in strengthening our global Information Systems team, helping in executing Information Systems activities within all Information Systems process domains, as well as identifying, proposing and implementing IP IS Common Services, Electrification Installation Products (ELIP) in Memphis, Tennessee.

In this role you will be part of a team applying broad Information Systems (IS) technology knowledge and expertise to aid global business needs and help solve difficult topics.

This role is 3rd shift

This is a position with global grade 16

This position reports to IS Department Manager

Your responsibilities Ensures all daily scheduled computer production work is completed accurately; Daily monitoring of computer platforms

Troubleshoot operational issues as 1st level support and notify appropriate support personnel for problem resolution

Record all trouble ticket issues/incidents and provide follow up to customers

Provide 1st level helpdesk support after normal business hours

Ensures all problems and issues reported to computer operations are recorded in the Incident reporting log for review or action by Operations or IT (Information Technology) Management

1st level support of online business applications insuring 24x7 availability

Talented and focused Computer Operator to monitor our computer systems

The ability to analyze common issues and take steps to reduce or eliminate them, collaborate with other IT personnel and seek help from supervisors to develop relevant solutions

Applicants should be ready to quickly troubleshoot hardware and software problems

The Computer Operator should also possess great verbal and written communication skills and the willingness to learn everything about our computer system

Your background Associate’s degree in Computer Technology or equivalent experience and minimum 3 to 5 years experience in an Enterprise environment (Mainframe, I570, Sun, Intel and automated scheduling)

Strong working knowledge of MIS Operating system and related subsystems (AS400, TSO, VPS, JES, CICS, TCPIP, TMON, Control-M, and Control-O)

Scheduling knowledge is a plus

Excellent customer service skills

Working knowledge of IT terminology

Good written and oral communication skills

Professional representation of Global Technology at different organizational levels

Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us ABB Installation Products Division (formerly Thomas&Betts),is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day – orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used.

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Onsite

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